Head of Customer Solutions, Transaction Banking

1 week ago

Sydney, Australia ANZ Banking Group Full time

About the role

Contribute to ANZ’s purpose and strategy

Inspire customer centric sales strategies for the Payments & Cash Management (PCM) business

Achieve leverage from product partnering opportunities with Relationship

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**Role Location**: Melbourne or Sydney

**Role Type**: Permanent, Full time (flexible arrangements welcome)

What will your day look like

You will be responsible for the execution of the client acquisition strategy for Payments & Cash Management (Institutional & Corporate Segment). You will be leading a national team (currently 13 FTE) of Business Development managers and Commercial Cards specialists responsible for originating new to bank and existing client business growth opportunities.

You will set the strategy for the team, identifying industry and market segment growth opportunities, and you will work alongside Relationship, TB state Segment Heads, our International teams, Transaction Banking product, and Wholesale Digital to co-design compelling value propositions for target customers.

**Your key priorities and responsibilities include**:
Be a thought leader in identifying new product solution requirements for our customers and will work collaboratively across our product, technology, operations & service teams to develop these solutions.

Have a curious and strategic mind-set, strong client engagement skills, strong stakeholder management skills, a deep understanding of ANZ’s Cash Management solution suite, a desire to continuously understand the newest technology trends in TB, and an ability to create lead a high performing people culture.

Line Management of a Group of project resources (Product Owner, Business Analysts) assisting with above responsibilities as well as co-ordinate resources from other teams and areas required to deliver the overall solution.

Effective execution of the TB Sales strategy

Effective pipeline management using Mercury and sales process

Upholds ANZ standards in risk & compliance as required

Resourceful in finding, collating and analysing customer research and data

Ensures consistency & quality of Proposal and Contractual documentation

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- A tertiary qualification in a Business, Finance, Technology or related discipline with strong understanding of transaction banking products and use by Institutional clients

Excellent analytical skills with the ability to think laterally and the flexibility to work in an environment of constant change

Digitally-minded and a desire to be at the forefront of digital innovation with the ability to identify future needs of clients through key questioning techniques

Strong understanding of Working Capital Management (at both financial and operational levels)

Excellent professional presence and exceptional presentation skills with strong communication skills in order to work closely with our customers to meet their needs

A thorough understanding of and previous experience in transactional banking advantageous, strong client facing experience (in a sales capacity desirable)

So, why join us?

ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued.

As a Purpose-led bank we have committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.

We ask our leaders to practice daily leadership behaviours - things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace - it’s all about what works for your team, and above all else, our customers

We know many of our roles can be done outside the ANZ workplace so people in these roles can choose to blend working from an ANZ location and working from home.

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