Retrieval Administrative Support Officer

2 weeks ago

Melbourne, Australia Ambulance Victoria Full time

Adult Retrieval Victoria (ARV) is part of Ambulance Victoria (AV) and provides state-wide clinical coordination, retrieval and critical care services, including Major Trauma transfers. The service has a 24-hours phone line through which clinicians can request advice and/or a retrieval.
We are currently seeking to recruit several Retrieval Administrative Support Officers (RASO) on a permanent part time or casual basis. These positions are currently based at our South Melbourne complex.

ABOUT THE ROLE
Reporting to the Retrieval Call Taker Team Leader the RASO is the first point of contact for all referrals to the state-wide adult retrieval service. Other responsibilities of this position include, but are not limited to:

- Assist the ARV Clinical Coordinator with case logistics and ARV retrieval tasking,
- Maintain office and administrative systems to ensure all information collected and recorded is accurate,
- Collection and live data entry into the ARV case management system of required ARV case information,
- Accurately complete relevant documentation relating to ARV referrals and other services such as telehealth cases,
- Ambflight bookings for AAV platform requests and first point of contact for Victorian trauma advice and referral,
- Notification to ARV Administration Office of all public to private, defined patient and neurosurgical defined patient transfers,
- Provide support to the ARV Administration Office as required.

ABOUT YOU

**To be considered for this position you will possess**:

- Experience working in a customer service environment and providing administrative and telephony support,
- Exceptional verbal and written communication skills to prepare well-structured, accurate and concise documentation ensuring information, ideas and plans are clearly articulated and understood by others,
- Interpersonal skills to effectively gain the co-operation of others to achieve work objectives,
- Ability to operate in a stressful environment displaying time management skills to effectively manage own time under pressure and ensure work is completed efficiently, within designated timeframes and appropriately handle information of a highly sensitive nature,
- Time management skills to effectively manage own time under pressure and ensure work is completed efficiently and within designated timeframes,

WORKING AT AV
As a valued employee of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, and other benefits.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants need to provide evidence of having received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
This position is graded an AVCS3 under the Ambulance Victoria Enterprise Agreement AVEA.

HOW TO APPLY
Applications should include
- A covering letter (including your preference of weekly hours)
- Your current resume
- A document (no more than 2 pages) addressing the selection criteria in the position description.

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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