![Ambulance Victoria](https://media.trabajo.org/img/noimg.jpg)
Retrieval Administration Support Officer
2 weeks ago
Location:
Melbourne | Northern Metropolitan
Job type:
Part time
Organisation:
Ambulance Victoria
Salary:
Salary not specified
Occupation:
Administration/Secretarial
Reference:
AV/1791618
At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients.
No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of 'Outstanding emergency health care every time' to life.
Adult Retrieval Victoria (ARV) is part of Ambulance Victoria (AV) and provides state-wide clinical coordination, retrieval and critical care services, including Major Trauma transfers.
We are seeking Retrieval Administration Support Officer to provide Administration Support for our Adult Retrieval Victoria Department. We have part-time positions available, both ongoing and fixed-term (end of This position currently based in Essendon Fields.
About the role
Reporting to the Senior Retrieval Call Taker Team Leader the RASO is the first point of contact for all referrals to the state-wide adult retrieval service.
- Assist the ARV Clinical Coordinator with case logistics and ARV retrieval tasking
- Maintain office and administrative systems to ensure all information collected and recorded is accurate
- Collection and live data entry into the ARV case management system of required ARV case information
- Accurately complete relevant documentation relating to ARV referrals and other services such as telehealth cases
- Ambflight bookings for AAV platform requests and first point of contact for Victorian trauma advice and referral
- Notification to ARV Administration Office of all public to private, defined patient and neurosurgical defined patient transfers
- Provide support to the ARV Administration Office as required
About you
To be considered for this position you will possess:
- Experience working in a customer service environment and providing administrative and telephony support
- Exceptional verbal and written communication skills to prepare wellstructured, accurate and concise documentation ensuring information, ideas and plans are clearly articulated and understood by others
- Interpersonal skills to effectively gain the cooperation of others to achieve work objectives
- Ability to operate in a stressful environment displaying time management skills to effectively manage own time under pressure and ensure work is completed efficiently, within designated timeframes and appropriately handle information of a highly sensitive nature
- Time management skills to effectively manage own time under pressure and ensure work is completed efficiently and within designated timeframes
Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance.
We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.
Care, Accountable, Respect and Excellence to life at AV, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct and Police Checks.
Administration Band 3 under the Ambulance Victoria Enterprise Agreement AVEA 2020.
How to apply
- Cover letter outlining your experience and interest in the position
- Current Resume
- Separate document addressing the selection criteria (detailed under 'Key Selection Criteria' in the position description)
- At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._
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