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Japanese Speaking Lifestyle Concierge

3 months ago

Melbourne, Australia Adecco Full time

Full-time, Permanent Customer Service role
- Must be fluent in Japanese
- Remote work (VIC/QLD)

The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years industry experience making us the most qualified provider and leading supplier of casual and permanent staff.

**Client Details**

The client offers high standard concierge service for their corporate clients which are multinational companies such as global financial institutions.

This is fully remote work but must be based in VIC or QLD.

**Description**

**The key responsibilities and duties of the role**:

- Correspond to inquiries and requests from customers in an appropriate manner
- Make and manage various types of bookings (flight, hotel, venue, dining, events etc.)
- Coordinating and suggesting the best plan to meet customer's expectation
- Follow up and troubleshooting
- Record and update customer information in the database
- Understanding of the company brands and services
- Learn relevant knowledge through the on-the-job training
- Fully remote work
- Full time position (38hours per week)
- Shift duties including weekend; work shift is arranged between 7am and 11pm.

**Profile**

**In order to be considered for this role you will have the following key attributes, skills and strengths**:

- Native level Japanese used in a business setting and business level English
- Must be based in Victoria or Queensland
- 2+ years experience in corporate customer service role is highly regarded (travel company/agencies, hotel, cabin crew, corporate receptionists, assistant role (EA/PA/Admin Assistant) etc.)
- Ability to demonstrate appropriate attitude to customers in Japanese.
- Ability to work independently in fast-paced environment
- Excellent communication and interpersonal skills
- Strong business acumen and commercial awareness
- Well organised, enthusiastic, self-motivated, and goal orientated
- Fundamental literacy and PC skills
- Full work rights in Australia and able to work full-time at least 1 year

**Job Offer**

For any inquiries, please call 0460 358 038

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