Venue Manager

7 months ago

Doncaster, Australia TGI Fridays Full time

Built upon a legacy of great food, inventive drinks and big FUN, Fridays has become a favourite place for friends to CELEBRATE together and enjoy a casual dining experience. TGI Fridays are the world's largest full-service casual dining restaurant chain, with over 1000 restaurants worldwide. Established in New York in 1965 and arriving in Australia in 1995, it has become a staple in the hospitality scene.

In Australia, we deliver our famous TGI Fridays experience with great American food, cocktails and service. We seek an experienced Operator to manage our restaurant and make sure we deliver on our values as well as play a crucial role in overseeing daily operations, leading a team, and driving the success of our organisation.

The most significant part of our success is our PEOPLE. We are dedicated to building our team with only the best, most passionate and most motivated hospitality professionals worldwide who live and breathe our values

**Our Credo**

Whatever you do, do it with Integrity.

Wherever you go, go as a Leader.

Whomever you serve, serve with Caring.

Whenever you dream, dream with your All.

And never, ever give up.

**Our Values**
- Integrity
- Innovation
- Guest Focus
- Empowerment
- Accountability
- Responsibility
- Friday’s Factor

**Responsibilities**:

- ** Team Leadership**: Manage and motivate a diverse team of servers, bartenders, hosts, and kitchen staff. Provide guidance, coaching, and support to ensure excellent service and teamwork.
- ** Customer Service**: Ensure that guests have a memorable dining experience by upholding TGI Fridays' high standards of customer service. Address customer concerns and feedback with professionalism and courtesy.
- ** Operations**: Oversee daily restaurant operations, including opening and closing procedures, staff scheduling, inventory management, and adherence to health and safety regulations.
- ** Financial Management**: Monitor and control restaurant expenses, including labour costs and food inventory. Maximise revenue through effective pricing strategies and upselling techniques.
- ** Quality Assurance**: Maintain food and beverage quality standards by working closely with the kitchen and bar staff. Conduct regular inspections to ensure cleanliness and compliance with company policies.
- ** Training and Development**: Provide ongoing training and development opportunities for staff to enhance their skills and knowledge. Foster a culture of continuous improvement and teamwork.
- ** Marketing and Promotions**: Collaborate with the marketing team to execute promotions and events that attract and retain customers.
- ** Vendor Relations**: Build and maintain positive relationships with suppliers and vendors to ensure the timely delivery of quality products.

**Why choose TGI Fridays?**
- Attractive TGI Friday's Australia Management Incentive Scheme, which allows for un-capped Profit Share Earnings
- A thrilling and energetic work environment where every day feels like Fri-yay.
- Be part of a family that values your ideas and encourages growth
- Perks & Discounts across all brands, TGI Fridays, Sporting Globe & Varsity
- Staff recognition and award nights
- Ongoing development - we provide continuous learning and development opportunities, including world-renowned training courses and internal promotions.
- Receive discounts on all meals
- A strong support system is in place to assist the management team, Head Office in providing all the tools necessary for you to run the business
- A team that feels more like a family, where fun and camaraderie are always on tap.

**Who We're Looking For**
- 3-5yrs Hospitality Management experience
- Exposure to both Bar and Restaurant environments
- Experience in controlling the financial aspects of a business
- The ability to lead, train and develop a team
- RSA, RSG, TAB Basics & Advanced essential
- First aid certificate is preferred but not essential
- Approved Managers Certificate preferred but not essential

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