Sales Coordinator

1 month ago

Sydney, Australia BAE Systems Full time

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

**The Digital Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future.**We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place.**

**Sales Coordinator**
- ** Full time role based in Sydney or Canberra**:

- ** Working from home options considered, with 40% of time expected at the office location**

The Geospatial eXploitation Products (GXP) Team within Digital Intelligence is a small multi-national and multi-cultural team based out of disparate geographical locations and the work culture is akin to a start-up. GXP has experienced significant growth over the past ten years. The Sales Coordinator (SC) serves as a contributing member of the International BAE Systems Advanced GEOINT Systems (AGS) Customer Engagement team primarily supporting business in the APAC region. The SC position is responsible for coordinating sales-related activities for both existing and new customer engagements, and would report directly into the Head of International Operations. This is an ideal position for those seeking a second role following graduation.

**Objectives of this Role**:
Sales Coordinator contributes by supporting business development managers, sales engineers and solution engineers working on complex sales cycles. They will ensure existing customers renew their support contracts, and will work with customers to understand their requirements & budgets, maintaining excellent customer relationships throughout.

**Key Responsibilities**:

- Create and optimize reports using CRM tools
- Create and update Dashboard reports in CRM
- Liaise with Sales and Solution Engineers to ensure full and accurate information is maintained for every sales opportunities in CRM
- Set and coordinate weekly meetings with Customer Engagement teams
- Provide secretarial duties at business meetings
- Assist in preparing customer’s quotation for Sales and Solution Engineers
- Provide statistical analysis reports using the CRM tool to inform and advise senior management on sales opportunities and market trends presented in PowerPoint format
- Initiate and follow-up of all contact with customers to discuss Upgrade Entitlement (UE) requirements within the APAC region and pursue negotiations leading to successful sale
- Maintain customer records within CRM with respect to UE and POC details
- Search, review and recommend potential RFI, RFP and tenders on websites and notify the Customer Engagement Team for further action
- Ensure and maintain compliance in accordance to company’s policies, procedures and business processes
- Maintain commercial documents in CRM and send notification reminder prior to document expiration
- Provide follow up on exports and system integrator approval by going through the process and verify documents for management action
- Ensure the Customer Engagement team have sufficient pre event/conference support
- Liaise with Marketing team on events, e.g. GXP Customer Conference and partner events
- Liaise with Partners by providing support on ad-hoc events and activities
- Organize any regional User Conference, workshop or team building activities and provide full admin support throughout the event
- Maintain inventories of all marketing items and brochures, re-ordering as necessary
- Liaise with the US Finance team on customer invoicing matters
- Maintain and add new items to the International product price list where required
- Prepare welcome pack to on-board new starters
- Compile bi-weekly business update reports and monthly newsletter
- Maintain a proper online filing system
- Any other ad-hoc and miscellaneous tasks as required

**Essential**
- A Bachelor Degree in business administration or related discipline
- At least 3+ years experiences in sales orientated business environment
- Demonstrable computer software literacy which must include proficiency in Microsoft Office, and at least one Customer Relationship Management database, preferably Salesforce
- Good administrative, organizational, project coordination and problem-solving skills
- Fluency in the English language (written, oral, idiomatically)
- Good understanding of different cultures and fully inclusive attitude
- Agile, flexible and a can do attitude

**Desirable**
- Sales and customer service skills
- European languages in addition to English
- Ability to multitask and work in a fast-paced environment and meeting datelines
- Ability to lead and engage in customer communications with mínimal direction
- Ability to develop business relationships with end-users, business

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