Patient Liaison Manager

3 weeks ago

Sydney, Australia The Vein Institute Full time

**The Vein Institute - Patient Liaison Manager**

**About the business**

We are expanding our business and our team

The Vein Institute is a modern boutique clinic founded to care for patients with varicose vein disease. Our philosophy is to offer walk-in, walk-out treatments which are safer than traditional surgery, without the need for hospital admission or general anaesthetic. We place a strong emphasis on providing a warm relaxing environment for patients in addition to offering convenient hours.

**About the role**

As a Patient Liaison Manager at The Vein Institute, you will be responsible for business growth and development by:

- Managing the front desk and directing enquiries accordingly
- Maintaining a computerised patient management system (PMS) by scheduling patient appointments and generating accurate invoices
- Following billing guidelines and demonstrating an understanding of Medicare rebates and billing codes
- Maintaining a cohesive patient and workflow by scheduling appointments to make effective use of specialists’ time

The role requires a confident person who has the ability to speak to potential and current patients and assist them with understanding the recommended treatment plans. You will have a dedication to patient care and strong communication skills (in-person, over-the-phone and written). You will be able to speak about healthcare and treatment plans. Some flexibility in working hours is required to deal with surgery schedules and patient care.

You will report directly to the Practice Manager and be supported by your colleagues. You will be part of a small but close-knit team dedicated to providing a superior experience for our patients.

**Benefits and perks**
- Competitive salary
- Friendly team
- Great CBD location across from Hyde Park, near public transportation and shops

**Skills and experience**
- 3yrs+ Medical reception/administration experience essential
- Sales experience is recommended
- Excellent interpersonal and communication skills (written and spoken).
- Positive approach to change and growth within a business
- Excellent ethical behaviour and professional judgement
- Strong time management and prioritization skills
- Ability to work independently and collaboratively within the team
- Full-time Monday to Friday (830am-5pm). Fortnightly Saturday shifts required (bonus % on offered on Sat)

**Salary**: $58,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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