Relocation Officer

2 months ago

Lismore, Australia NSW Department of Communities and Justice Full time

Division: N/A- Location: Lismore, NSW, AU, 2480- Req ID: 70957- Temporary full-time role up to June 2026, with possibility of extension
- Based in Northern Rivers with flexible work arrangement options
- Clerk Grade 7/8, ($106,025- $117,363) plus super and annual leave loading

**About the Agency**

The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.

**About the role**

The Relocation Officer is a pivotal role in supporting the delivery of the Resilient Lands Program relocation concierge service by providing specialist advice and support throughout the relocation process, helping flood affected community members effectively relocate to flood safe lands**.**

As the successful Relocation Officer, you will:

- Support the customer relocation journey and decision-making process for eligible community members
- Work collaboratively with Resilient Lands Program team and external service providers
- Provide advice and make appropriate referrals to assist clients with complex support and housing needs
- Establish and maintain stakeholder relationships through effective communication, negotiation and problem solving
- Maintain accurate records of customer interactions
- Support reporting and data analysis to inform policy and program improvements.

**For more details about this role **please.**

**About you**
- Dealing with a diverse cohort of customers with varying levels of vulnerability.
- Working across a broad range of policy and processes associated with relocation.
- Achieving buy-in and support of multiple stakeholders, balancing competing needs, interests and demands, in a high pressure and high-volume work environment.

**Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers**:

- Flexible working practices
- Contemporary workspaces and technology
- Access to learning and development opportunities
- Employee assistance and wellbeing program (with a cool app)
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW

**Closing date**: 11:59PM, Wednesday 20 November 2024

**_A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._

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