Patient Services Manager

3 weeks ago

Bruce, Australia Calvary Community Care Full time

Bruce, ACT, Australia, 2617

Permanent

**Closing on**: Mar 31 2023

Favourite

Position Description

Calvary Bruce Private Hospital

Patient Services Manager
Permanent Full time
Negotiable Salary

Join one of Canberra’s leading private healthcare providers

Diverse, supportive and inclusive working environment that encourages and promotes innovation

Exceptional learning and development opportunities on offer both internally & externally

Permanent full-time position

Be a part of a mission based organisation with excellent employee benefits

About Calvary Bruce Private Hospital

Calvary Bruce Private Hospital is one of Canberra’s leading private healthcare providers featuring eight state-of-the-art digitally integrated theatres, including a hybrid cath lab as well as the only dedicated private mental health facility in the ACT. Our values of Hospitality, Healing, Stewardship and Respect underpin all that we do. As an equal opportunity employer, we encourage applicants from culturally diverse backgrounds, people with disabilities and various life experiences and faiths. Here at Calvary Bruce Private we work together to provide opportunities that empower and enrich our staff.

About the role

Bruce Private is looking for an administrative expert to join our senior leadership team as the Patient Services Manager. Our Patient Services team form an integral part of our services.

The Patient Services Manager (PSM) is responsible for the coordination and management of hospital administration functions, including bookings, patient services, ward clerk(s), sessional clinics, HIS and coding. In addition, the PSM is responsible for the human resource function of all patient services staff and on-boarding, orientating and training staff.

What you bring

**Mandatory**:
Well-developed understanding of hospital business processes, procedures in the management of Health Information and Patient Services, including a committed customer service approach

Minimum 2 years’ experience in the management of staff with highly developed IT skills including knowledge and management of computerised Patient Administration Systems

Highly effective oral and written communication skills and good interpersonal, organisational and time management skills

Ability to liaise, negotiate and consult with management, staff and patients, through strong customer focus

Demonstrated ability in leading a team in a busy work environment with a focus on meeting prescribed deadlines, and managing interpersonal issues with the team

COVID-19 vaccination is a mandatory requirement unless assessed exempt

Currently possess or able to obtain WWVP (Work With Venerable People Card)

**Highly Desirable**:
An understanding of Health Fund contracts

Clinical data management and sound analytical skills of a high order

Account office experience

Proven ability to develop, implement and evaluate process and quality control activities

Experience with individual performance management

Proven supervisory ability including experience in performance review, providing feedback and staff selection/recruitment

**Benefits**:
About Calvary

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need. We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.

How to join the team

Only applicants with a valid right to work in Australia will be considered.

Consistent with our values of hospitality, healing, stewardship and respect, Calvary is committed to providing a safe environment to all workers, residents, clients and visitors. As a result Calvary has a mandatory COVID-19 vaccination requirement for all workers and a mandatory Influenza vaccination requirement for residential aged care workers unless assessed as exempt. Evidence of vaccination will be required to be provided during the recruitment process.

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