National Manager

2 months ago

Sydney, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities.

For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need.

We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

Reporting to a Head of General Insurance Claims Controlling - & sitting in our Customer & Operations division - the National Manager Internal Controls will be responsible for guiding and supporting Short Tail Claims to meet its internal and external risk and compliance requirements, and supporting the implementation of regulatory change, designing and implementing robust controls, and monitoring and improving risk maturity and risk culture.

**Responsibilities**:

- Develop an expert understanding of the Allianz Risk Management framework, including relevant Group Policies/Standards, as well as the external regulatory environment to support the Customer and Operations Senior Management team to improve risk maturity and create a risk aware culture.
- Support and guide Customer and Operations to maintain compliance with Allianz Risk Management framework and standards, including the currency of risk profiles and operational compliance plans, in addition to supporting incident reporting and ongoing management.
- Advise on the establishment of processes and reporting to enable early identification of incidents, breaches and operational losses.
- In collaboration with the Customer Services Risk and Compliance (Line One) team, develop and implement a Quality Assurance framework to enhance its effectiveness as a key control within Customer and Operations.
- Establish and lead a virtual community of Customer and Operations representatives to build risk and compliance capability and collaboration across Customer and Operations teams and Customer Services
- Design, develop, operationalise and continuously improve the Customer and Operations control environment in conjunction with the Customer Services Risk and Compliance (Line One) team - this includes designing a control testing program in accordance with AAL Risk Management framework, regularly testing key controls, reporting on the outcomes of these tests, recommending control improvements and monitoring improvement progress

**To be successful in the role**:

- You’ll have a tertiary qualification in a relevant discipline - ideally a law qualification.
- Significant experience in a compliance, risk or legal focussed role acquired within a complex, matrixed general insurance, banking or financial services organisation. (or consultancy specialising in aforementioned)
- Demonstrated experience of compliance and regulatory frameworks, where analysing complex data and producing outputs based on drawing conclusions from that data and linking to direct regulatory matrix and provide recommendations and solutions to the business
- Demonstrated evidence of partnering effectively with and influencing stakeholders and other business leaders and establish strong professional relationships across the enterprise.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions

**What you’ll gain**:
Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

We put the customer at the heart of everything, so you’ll be able to take pride in the difference you’ll bring to our customers and feel proud being part of a team that does the right thing

We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer

**About us**:
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the

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