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Customer Support Specialist

1 month ago

Melbourne, Australia capital.com Full time

Customer Support Specialist (English and Spanish)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

**Responsibilities**:
- Support our clients at all levels,
- Assist clients with the KYC procedure,
- Provide a tour around the trading platform,
- Build client trust and satisfaction through professional support and training,
- Be keenly aware of the competitive landscape and understand financial markets,
- Collect clients' feedback and analyze how clients' experience can be improved,
- Keep open communication between the departments to resolve any issues.

**Requirements**:
- English level Upper-Intermediate,
- Proficiency in Spanish,
- Advanced interpersonal and communication skills,
- Ability to listen to clients and your team's needs and find solutions,
- **Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM),**:

- Excellent communication skills, both verbal and written.

**What you will get in return**:
- Hybrid working model,
- Employee Assistance Program,
- Social events,
- Volunteer leave,
- Refer a friend bonus,
- Discretionary bonus,
- Workation,
- Medical Health Insurance,
- Parental leave policy.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

Job ID 7T4RJsVrB9N6