Customer Support Specialist

4 weeks ago

Melbourne, Australia Anson Management Consulting Full time

Build long lasting Customer relationships
- Leverage your customer service skills in an excitingly different environment
- An exciting growing organisation where your experience will be hugely valued

**About Us**:
Aviary Corp Pty. Ltd. is fast-growing software company with its primary product being ‘Nightingale’ - an in-house developed cloud-based Customer and Resource Management platform for the community sector, with particular focus on client-directed care by disability, community aged care and mental health service providers.

Nightingale makes a positive difference in the world by helping our Customers help those in need.

Our key values and business drivers are:

- Care for our People - and making a positive difference in the community.
- Profitable Growth - through supporting the efficient operation of our Enterprise Customer’s organisations.
- Lean and Efficient.
- Top Reputation with our Enterprise Customers - by consistently delighting them.

**About the role**:
We have an exciting opportunity available for an experienced Customer Support Specialist (Helpdesk) to join our Customer Success team on a full-time basis.

This role is responsible for responding to customer queries via Nightingale’s Customer Portal (Jira) or other Customer contact methods (eg phone). This entails providing direct usage/technical support, and (if required) escalating tickets to members of other internal teams for further intervention (as required). This is a very rewarding role which will see you developing strong professional relationships with a portfolio of Customers.

**About you/Job Requirements**:

- A tech-savvy person who has a high interest in problem solving and helping Customers streamline their business via Nightingale software.
- Take ownership of challenges, bringing them up for discussions in order to provide timely solutions to the Customers
- Flare for troubleshooting and ability to follow a logical process of elimination to solve problems.
- Build long lasting Customer relationships to build trust and Customer satisfaction
- Great communication skills and an upbeat personality with the ability to guide Customers in the right direction when necessary
- Team player - work together to achieve greatness as a Team
- Punctuality / Accuracy / Attention to detail
- Quick Learner with mínimal supervision.
- Time aware and the ability to escalate calls.

**Desirable Criteria**:

- Previous experience with Jira, SSMS, SQL and Visual Studio is desirable but not essential

**Applications and Enquiries**:

  • Customer Support Specialist

    1 week ago

    Melbourne, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture - Career development, growth and training - Snack bar and daily lunch bar provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Australia Placing Heads Recruitment Full time

    Port Melbourne Location Easy on site Parking Fantastic workplace The Company This is not just another Customer Service role and this is also not just another company!! We are really proud to be able to help our amazing clients find an exceptional candidate who is able to provide efficient and effective support and assistance to company Product...

  • Customer Support Specialist

    1 month ago

    Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full time

    We are looking for an experienced **Customer Support Specialist** to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture Career development, growth and training Snack bar and daily lunch bar providedAbout the companyA vibrant, exciting Financial Services Firm have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing awards such as...

  • IT Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Agfa Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • IT Customer Support Specialist.

    4 weeks ago

    Melbourne, Australia Agfa Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia DFP Recruitment Services Full time

    Customer Support SpecialistAre you passionate about providing excellent customer service and excited about joining a dynamic start-up environment? Our client, a new Energy Retailer in Australia focusing on clean renewable energy, is seeking a Customer Support Specialist to have a significant impact right from the start.Manage customer support operations...

  • IT Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Agfa-Gevaert Full time

    Select how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital departments,...

  • IT Customer Support Specialist

    2 days ago

    Melbourne, Australia AGFA Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.   Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia VendorPanel Pty Full time

    Be one of the first 25 applicantsContact the job poster from VendorPanelLooking to grow within an award-winning SaaS company?Excited about a dynamic role every day?Dedicated to providing top-notch customer service?If you answered YES to ALL, keep readingWe are hiring a Customer Support Specialist to join our fast-expanding international Procuretech SaaS...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Flo Energy Singapore Pte. Ltd. Full time

    We are looking for an experienced Customer Support Specialist to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is able...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Montu Full time

    Job DescriptionThe Customer Support Specialist's core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers. The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily...

  • Specialist Support Coordinator

    3 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 23/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Customer Support Specialist

    4 weeks ago

    Melbourne, Australia Montu Full time

    Job DescriptionThe Customer Support Specialist’s core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers.  The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Specialist Support Coordinator

    3 weeks ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    Specialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...

  • Customer Support Specialist

    4 weeks ago

    Melbourne, Australia Mayday Recruitment Full time

    Mayday is proud to partner with a leading SaaS provider in the construction and building operations sector. We are looking for a Customer Support Specialist to join a team in a time of growth! Our client provides a global collaboration SaaS platform that is simplifying multiple processes within the construction industry. With over 50,000 customers worldwide...

  • Specialist Support Coordinator

    3 weeks ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunitiesGateways...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Australia Mayday Recruitment Full time

    Work for a SaaS provider in the construction sector - $65,000 - $70,000 plus super - Based in Melbourne or remotely from Sydney! MAYDAY is proud to partner with a leading SaaS provider in the construction and building operations sector. We are looking for a Customer Support Specialist to join a team in a time of growth! Our client provides a global...