Platinum Customer Service Specialist

2 weeks ago


Northgate, Australia Cleanaway Full time

**Job no**: 515893
**Work type**: Permanent - Full Time
**Location**: QLD
- Permanent - Full time position - Northgate, QLD
- Competitive salary package
- Join a leader in sustainability and renewable resources

**Who we are**

When you start to think of waste as a resource, it opens a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities, and government agencies.

**Your new role**
- Develop and maintain strong customer relationships with key contact/s and internally to achieve the best outcome for the customer
- Respond to customer requests in a timely manner, ensuring a strong customer focus
- Manage customer enquiries to resolution, following set procedures and/or liaising with other Business Units as required
- Ensure customers’ KPI’s and contractual obligations are met
- Process pricing queries for escalation to relevant Account Manager’s where required
- Prepare internal and customer reports in an accurate and timely manner
- Liaising with the customer and implementing high standard processes to ensure that contractual obligations are met
- Daily reconciliation of Purchase Orders

**Your skills and experience**
- Proven outstanding customer service and focus
- High-level problem-solving skills and ability to take initiative
- Clear and concise written and verbal communication skills essential
- Sound analytical ability and capacity for innovative planning and development work with an attention to detail
- Ability to multitask and demonstrate attention to detail
- Ability to meet multiple competing deadlines
- Experience in negotiation and building key relationships
- Intermediate MS Excel skills
- Intermediate IT skills (Microsoft Office, Database and Customer Relationship Management tools)
- Commercial acumen
- Knowledge of the waste industry and waste products is desirable

**What we offer**
- High growth business - ASX 100 listed
- Training and development opportunities
- Access to Cleanaway’s EAP - Employee Assistance Program
- Discounts on private health care

**How to apply**

If this sounds like it could be the next step in your career, then upload your CV and Cover Letter by clicking the **Apply** button below. _Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply._

**Advertised**: 05 Apr 2023 E. Australia Standard Time
**Applications close**: 04 May 2023 E. Australia Standard Time



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