Parts Interpreter

2 months ago

Northgate, Australia SC Career page Full time

To meet company objectives, you'll need a deep understanding of the Campervan Sales market and its post-sales requirements. Your role involves ensuring customer and dealer satisfaction through effective support and performance management, aligning after-sales services with company guidelines.

**Key responsibilities include**:

- Handling parts warranty claims and ensuring timely responses to warranty support inquiries.
- Providing customer care support and ensuring satisfaction.
- Collaborating with dealers to manage stock holdings and lead times effectively.
- Managing parts orders, distribution, and backorders efficiently.
- Implementing process improvements and liaising with stakeholders.

This full-time position requires a team-oriented individual with at least five years of aftersales/service advisor/parts industry experience and strong negotiation and communication skills. Technical knowledge of Campervans, Motorhomes, and Caravans is essential, along with proficiency in parts management systems.

**In return, you'll receive**:

- Opportunities for career advancement.
- A modern and hygienic work environment.
- A supportive and friendly atmosphere.
- Access to complimentary product trials, including Motorhome holidays.
- Continuous support and training.
- A vibrant and encouraging company culture.

**About us**:
We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we've become a powerhouse in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we champion diversity and welcome all talents to join us on our quest to revolutionize RV manufacturing, rental, and retail.

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