Online Customer Service Representatives

3 weeks ago

East Melbourne, Australia David Jones Full time

**Job no**: 535876

**Work type**: Casual, Limited Tenure, Permanent

**Location**: Melbourne - East

**Categories**: Contact Centre

In its 185th year, David Jones is currently in the midst of a dynamic organisational-wide transformation as it transitions back into Australian ownership. With a focus on delivering our Vision2025+ strategy, along with our evolution to a Thriving culture, the Online Customer Service Representative will respond to all forms of customer enquiries and feedback relating to in-store and online experiences to ensure they are resolved in alignment with the David Jones Service Philosophy.

We have multiple casual positions available working from home, with occasional visits to our Burnley Head Office for training and collaboration with the team. Please note, a portion of these roles will be limited tenure contracts.

***
**What does this role involve?**
- Focus your efforts on providing warm connections, and be an ambassador for service and David Jones
- Communicate clearly and confidently to resolve customer enquiries in line with our service philosophy
- Work collaboratively with your team to ensure we deliver seamless solutions
- Evaluate complex situations and act accordingly, knowing when to escalate for further resolution
- Be an engaging and active listener to ensure you record customer feedback accurately
- Be self-motivated working in a fast-paced, high-volume, transactional environment

**What we are looking for?**
- Previous experience working in a people-focused or service-oriented role
- Have strong written, listening and spoken communication skills
- The ability to remain calm as you multitask in a fast-paced environment, working across multiple systems
- Credibility to ensure you strengthen our brand through every interaction
- The ability to be realistic and practical, establish time frames, promise what you can deliver and follow through
- Flexibility and adaptability, in line with business needs

**To be eligible for this role, you will need the below**
- Must have access to your own laptop and stable internet
- Available to attend 2 weeks of full-time training at our head office in Burnley
- Must be available to work a minimum of 25 hours per week including
- At least 2 days availability between 9:00am - 6:00pm Monday to Friday
- Must be available to work alternate weekend shifts between 10:00am - 4:00pm from home

**Why work for us?**
- Ability to balance time at home and in the office to support meaningful work/life balance
- Generous discounts for you across our David Jones and access to partner benefits
- Ongoing training and development to pursue individual ambitions
- Variety of shifts available across 7 days a week

**About Us**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other_.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are **Customer Obsessed**; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating **Inclusive** environments through belonging and respect. We **Empower** with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek **Innovative** ways of improving, changing and exploring ways that we can inspire.

**_ We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant._**

**Advertised**: 01 Aug 2023 AUS Eastern Standard Time
**Applications close**: 01 Sep 2023 AUS Eastern Standard Time

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