Ecommerce Operations Manager
1 month ago
**eCommerce Operations Manager - Country Road Group**:
**Job No.**: 997034
**Location**: Melbourne - CBD & Inner
**Job type**: Full-Time
**_Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available._**
The eCommerce Operations Manager will be responsible for leading and managing the day-to-day eCommerce operations across all CRG brands to drive operational efficiency and effectiveness, and delivery of a best-in-class online customer experience.
The role will be responsible for the timely and accurate implementation of product content, promotions, merchandising, and digital stock management across brand and third-party platforms.
Supporting the strategic development and leading operational execution of best-in-class Post Purchase Online Customer Experience (PP CX) across all CRG Brands, the role will also be responsible for the success of, and leading the coordination and delivery of, all operational activities that pertain to, post-purchase support operations.
The eCommerce Operations Manager will lead and mentor the eCommerce Operations team to ensure operational best practices are in place for all brand eCommerce platforms.
The role will also be responsible, through the eCommerce Operations team, providing overflow support - across a range of tasks and disciplines - to eCommerce Managers in driving success in both commercial trade and eCommerce projects/ initiatives.
**Key Accountabilities**
- Oversee eCommerce operations to ensure accurate merchandising and timely content delivery across brand and third-party websites.
- Identify marketplace issues and opportunities - working work with Head of eCommerce maximising operational efficiency and commercial success.
- Collaborate with Buyers, Marketing, and Digital Product Teams to align digital merchandising, content, and eCommerce projects with brand strategies and launch plans.
- Act as the key conduit for business and IT teams in break-fix support and ongoing development of the brand sites, relating to operational functions (such as product uploads and merchandising).
- Enhance online customer propositions and post-purchase elements, including delivery, gifting, and personalisation. Optimise in-store fulfillment programs like Click & Collect and Same Day Delivery to exceed customer expectations and online KPIs. Improve Online NPS - Support delivery of initiatives that reduce fulfilment times, bypass and alleviate post-purchase friction points.
- Embrace uncertainty and change while facilitating and enabling strategic change with clarity, empathy and optimism
- Create & foster an inclusive environment where all team members can thrive and feel included, respected and safe. Set clear expectations of behaviour and hold self and others accountable
**Key Capabilities**
- Experience leading eCommerce/ digital operations to achieve online success of an omni-channel retailer
- Experience managing online product content and merchandising on a large retailer’s website (preferably within fashion retail).
- High level experience overseeing/managing operational eCommerce activities that pertain to site content and merchandising, promotional execution, and digital stock management.
- Experience leading a team within an eCommerce environment
- Experience developing, documenting and leading complex eCommerce workflows and operations, within a large and complex eCommerce website
- Experience with dedicated Online CX and post-purchase CX responsibilities.
**Why work for CRG?**
The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:
- Generous employee discounts across our House of Brands
- Seasonal clothing allowance
- An additional day of leave for your birthday
- An Industry leading Parental Leave Program
- Flexible working arrangements to support work/life balance
- Annual learning calendar to support the ongoing development of our team
- Support community partnerships across our Corporate Social Responsibility Program
- We are committed to operating ethically, sustainably, and responsibly.
**About CRG**
Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.
-
Ecommerce Manager
3 days ago
Melbourne, Australia Just Digital People Full timeFlexi-working hours and WFH days - Great career progression opportunities - Incredible gym/workout facilities in the office! Just Digital People have partnered up to develop and grow the eCommerce presence of this company. With an already highly successful YTD turnover of $50+ million, they are ambitious to continue growth and stamp their mark. Currently,...
-
Ecommerce Manager Australia
3 days ago
Melbourne, Australia Marimekko Full time**Ecommerce manager Australia - 12 month Maternity cover role** Are you somebody who is ambitious and interested in fashion & lifestyle and ecommerce? We are looking for a Maternity cover Ecommerce manager for Australia to join our Marimekko team in Melbourne. As our Ecommerce manager your main responsibility is D2C online sales in Australia. - You are...
-
Digital & Ecommerce Manager
7 months ago
Melbourne, Australia New Chapter Talent Full timeMelbourne Eastern Suburbs - 12 months FTC - Flex Hybrid WFH / Highly Collaborative Team Culture An opportunity is currently available for a Senior Digital & eCommerce Manager to join a thriving retailer, that has been operating within the Australian market for more than a decade. They are the market leaders within their specialisation and have a stellar...
-
Ecommerce Administrator
7 months ago
Melbourne, Australia MUJI Retail (Australia) Pty Ltd Full time**About MUJI** **Benefits** **Flexible Work - **Opportunity to work from home for up to 3 days per week and attend our Head Office located in the Melbourne CBD, close to public transport, cafes and restaurants! **MUJI Products - **Generous employee discounts on a range of MUJI Products, with up to 50% off on Fashion and Household items! **Remuneration -...
-
Ecommerce Manager
7 months ago
Melbourne, Australia Jivaro Full timeGlobal sportswear brand - Supportive and collaborative office environment. - 2 direct reports I am partnering with one of Australia's most well recognised sportswear brands. This company is seeking an established Ecommerce Manager to join their highly successful Digital team. The brand is known for their specialised performance compression clothing,...
-
Ecommerce Manager
7 months ago
Melbourne, Australia Ignite Specialist Recruitment Services Full timeContract Type Permanent Reference BH-370938 Industry IT Salary per annum - Min: AUD 100000 - Max: AUD 130000 - **$120k salary**: - ** Iconic fashion retailer**: - ** Tullamarine location** We have partnered with an **iconic fashion retailer **that is easily recognised for the quality of its product and industry presence. They are looking for an...
-
Digital & Ecommerce Manager
7 months ago
Melbourne, Australia Seed Heritage Full timeGenerous discounts across all our Brands! - Permanent; Full Time Opportunity to work for an iconic Australian retailer - Supportive team culture and environment We are thrilled to present a unique opportunity for a** Digital & Ecommerce Manager** to join Seed Heritage. **THE ROLE**: - Own and manage the day-to-day online trading activities, ensuring the...
-
Ecommerce Trading Manager
7 months ago
Melbourne, Australia Six Degrees Executive Full timeLocation: - Melbourne- Job Type: - Permanent- Salary: - $115000 - $170000 per annum- Contact: - Rodrigo Faria Are you ready to lead the commercial growth of a large ecommerce platform? One of Australia's Largest Retailers of the automotive aftermarket is seeking an Ecommerce Trading Manager to change the mindset of the team and drive sales like never...
-
Specialist, Ecommerce Operations
7 months ago
Melbourne, Australia Crocs Full time**JOB SUMMARY**: Tasks include managing the daily calendar, reporting, supporting with daily forecasting and distribution center communications, product listings and data entry, purchase order management, administrative tasks, ecommerce reporting, and creative asset briefing amongst others. This role will be highly collaborative, working closely with the...
-
Ecommerce Manager, Skinceuticals
7 months ago
Melbourne, Australia L'Oreal Full timeWe are currently recruiting for an E-Commerce Manager to join our SkinCeuticals team, delivering eCommerce revenue ambitions through our brand website by optimizing the user journey and onsite experience, online merchandising, website functionality and promotional activity. **ABOUT THE JOB** - Responsible for conversion rate optimisation, leveraging testing...
-
Digital & Ecommerce Manager
6 months ago
Melbourne, Australia Seed Heritage Full timeGenerous discounts across all our Brands! - Permanent; Full Time Opportunity to work for an iconic Australian retailer - Supportive team culture and environment We are thrilled to present a unique opportunity for a** Digital & Ecommerce Manager** to join Seed Heritage. This role will be responsible for ensuring the smooth operation of our online business...
-
Digital & Ecommerce Manager
6 months ago
Melbourne, Australia Unison Full timeGenerous discounts across all our Brands! - Supportive team culture and environment - Opportunity to work for a uniquely Australian Retail Group with a global vision. An exciting opportunity has arisen for a Digital & Ecommerce Manager to join Unison. This role will be responsible for ensuring the smooth operation of our online business and delivering...
-
Specialist, Ecommerce Operations
7 months ago
Melbourne, Australia Crocs, Inc. Global Jobs Full time**JOB SUMMARY**: Join our dynamic team as a Specialist, eCommerce Operations where you'll be a key player in optimising and executing Crocs' online strategies. This role is vital in supporting day-to-day tasks associated with our digital business, covering Australia and Singapore websites, app and etail. **JOB RESPONSIBILITIES**: - Support day-to-day tasks...
-
Ecommerce Specialist
2 days ago
Melbourne, Australia Just Digital People Full timeGreat career progression! - Flexible working arrangement - Work closely with head of eCommerce Just Digital People are working with an awesome and high growth, multi-retailer & eCommerce business, fast becoming a great destination for the fashion & Apparel industry in Australia, and they are on the hunt for a new eCommerce specialist! If you like the sound...
-
Ecommerce Coordinator
7 months ago
Melbourne, Australia YETI Full timeAt YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of...
-
Digital Marketing
8 hours ago
Melbourne, Australia Aquent Full time$140,000 - $160,000 + Super - Rapidly growing SME - Melbourne Client Description Do you love kids and want to be part of a rapidly growing eCommerce company? This is a great opportunity for digital marketers with an eCommerce background who love having ownership of their role - strategically minded but not afraid to get hands-on! You’ll be part of a...
-
Ecommerce Specialist
7 months ago
Melbourne, Australia Big Fish Creative Recruitment Full timeNewly created role - Supportive team - Bayside location - This is a fantastic opportunity to join a growing distributor and take the eCommerce function to the next level by enhancing online visibility in a highly competitive market. - Working closely with the marketing and design team to execute eCommerce strategies, you will assist with the management,...
-
Ecommerce Manager
6 months ago
Melbourne, Australia Asahi Beverages Full time**Your Impact** Here at CUB we are currently in the process of transforming our eCommerce space & how we partner with our amazing customers, and we are looking for you to join us on this journey of transformation. You will have the opportunity to build both capability & strategy with our senior Sales team members from across the business. As part of this...
-
Ecommerce and Digital Marketing Manager
8 months ago
Melbourne, Australia Jivaro Full timeBeautiful Office space based in Melbourne - Generous Discounts - Growth opportunities, integral role within a growing team **The Opportunity**: This stunning women's fashion retailer is looking to expand their small but fantastic team with this newly created Ecommerce and Digital Marketing Manager role, you drive the development of the Ecommerce and Digital...
-
Ecommerce and Digital Marketing Manager
3 days ago
Melbourne, Australia Jivaro Full timeBeautiful Office space based in Richmond - Generous Discounts - Growth opportunities, integral role within a growing team **The Opportunity**: This stunning women's fashion retailer is looking to expand their small but fantastic team with this newly created Ecommerce and Digital Marketing Manager role, you drive the development of the Ecommerce and Digital...