Client Services Officer

4 weeks ago

Melbourne, Australia Pepperstone Full time

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and 6 time zones.

**The Role**

To thrive in this role, you'll be curious and have a basic understanding of the Forex industry. You'll recognise the importance of providing amazing customer service and balancing compliance and regulatory requirements.

**As our Client Services Officer - Mandarin Speaking, your key responsibilities include, but may not be limited to**:

- Monitoring and responding to enquiries in an accurate and timely manner
- Recording and reporting on client feedback and client requests
- Keeping our Website Support Page and Knowledge Base current and relevant
- Maintaining the highest possible compliance and regulatory requirements
- Support continuous improvement efforts and update the internal knowledge base

**About you**:

- Proficiency in both Mandarin and English
- Experience in a customer service role and a passion for providing excellent customer service
- Attention to detail with the ability to maintain quality even in busy times
- Strong relationship building skills, both internally and externally
- Ability to use good judgement, act, and make decisions with integrity
- Desire and passion for continuous learning, improvement and innovation
- Ability to effectively collaborate and work as part of a team
- Ability to work in a fast-paced and ever-evolving environment where priorities can change quickly
- Experience in financial services and a basic understanding of and interest in trading, financial markets

**Why you will enjoy working with us**:

- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

**More About Pepperstone**

We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.

"We are a 2023 Circle Back Initiative Employer - we respond to every applicant".

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

  • Client Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Laboratory Services Full time

    Friendly team, supportive leadership Business Park location ALS an Australian global success storyThe RoleWe're looking for a self-motivated and proactive Client Services operative to join our successful front line team. As a a reliable and accessible point of liaison, you will work closely with clients in ensuring consistency and quality of ALS service...

  • Client Service Officer

    4 weeks ago

    Melbourne City Centre, Australia Davidson Group Services Full time

    **Seeking a new challenging role with the Australian Federal Government?** Davidson are excited to be recruiting multiple Client Service Officers (APS3) opportunities commencing ASAP. With strong partnerships across Public Sector, we can match you with the most exclusive opportunities. These roles will be based in stunning modern offices located in the...

  • Client Service Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Davidson Group Services Full time

    Seeking a new challenging role with the Australian Federal Government?Davidson are excited to be recruiting multiple Client Service Officers (APS3) opportunities commencing ASAP. With strong partnerships across Public Sector, we can match you with the most exclusive opportunities. These roles will be based in stunning modern offices located in the Melbourne...

  • Aps3 Client Service Officer

    5 days ago

    Melbourne City Centre, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Government Agency, we are looking for APS3 Client Service Officer(s) based in Melbourne. This is a 6 month assignment working full time in the office, Monday to Friday, 37.5 hours per week. **As the APS3 Client Service Officer you will;** - Provide a direct service to clients, including the veteran...

  • Aps3 Client Service Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia DFP Recruitment Services Full time

    Job description:The OpportunityOn behalf of a Government Agency, we are looking for APS3 Client Service Officer(s) based in Melbourne. This is a 6 month assignment working full time in the office, Monday to Friday, 37.5 hours per week.As the APS3 Client Service Officer you will; Provide a direct service to clients, including the veteran community and...

  • Client Services Officer

    2 weeks ago

    Melbourne City Centre, Australia DFP Recruitment Services Full time

    **Job description**: **About DFP** **About the role** This role is responsible for supporting the Claims and Contract Processing Teams in assessing the eligibility and compliance of organisations - Accurately and efficiently process employer incentive claims. - Follow up non-compliant claim forms to ensure they are able to be processed accurately and...

  • Client Service Officer

    1 week ago

    Melbourne, Australia SMC Consulting Full time

    **Join Our Team as a Client Service Officer and Personal Assistant!** Are you passionate about delivering exceptional client service in a dynamic and exciting environment? We're thrilled to announce an opportunity to join successful professional services business as a Client Service Officer and Personal Assistant to two Directors **About Us**: The team is...

  • Client Service Officer

    3 weeks ago

    Melbourne, Australia Advice2Talent Full time

    Want to work for a professional Large Team environment - Room to grow if desired - Based in Melbourne CBD **Full Job Description** Are you looking for work life balance? Then look no further this will be the best flexible job arrangement in the market! Join a longstanding well known Financial planning practice. Our client is growing and looking for a...

  • Client Service Officer

    3 weeks ago

    Melbourne, Australia IAS RECRUITMENT Full time

    Career progression in Financial Services - $70K - $80K (incl super) + bonus - Supportive team environment **About the company** Are you looking for a dynamic career opportunity in the financial industry? Do you aspire to become a Financial Adviser/Paraplanner in the long term? Our client is currently experiencing growth and seeking exceptional individuals...

  • Client Service Officer

    2 months ago

    Melbourne, Australia Mayday Recruitment Full time

    $65,000 + super salary package - Offices in Melbourne CBD - Hybrid after training period - Join a market-leading organization with a strong reputation in the industry. As a **Client Service Officer**, you will play a vital in building and maintaining client relationships in your portfolio. You'll handle policy renewals, assist the Brokers Assistant as...

  • Client Service Officer

    23 hours ago

    Melbourne, Australia Mayday Recruitment Full time

    $65,000 + super salary package - Offices in Melbourne CBD - Hybrid after training period - Join a market-leading organization with a strong reputation in the industry. As a **Client Service Officer**, you will play a vital in building and maintaining client relationships in your portfolio. You'll handle policy renewals, assist the Brokers Assistant as...

  • Client Service Officer

    3 weeks ago

    Melbourne, Australia IAS RECRUITMENT Full time

    Career growth & development in Financial Planning - $70K - $80K (incl super) + bonus - Supportive team environment **About the company** Our client is a renowned Australian company providing superior products and services that support many Australians daily. Currently experiencing growth, this is an exciting time to join this organisation, which is looking...

  • Client Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Marsh Pty Ltd Full time

    Mercer is seeking candidates for the following position based in the Melbourne office:Client Service Officer – Part timeWhat can you expect?To support Financial Advisers in preparing and implementing adviceBeing the first point of contact for our clientsThe opportunity to progress your career in Financial AdviceA part time role in a CBD OfficeWhat is in it...

  • Client Service Officer

    7 days ago

    Melbourne, Australia Insurance House Full time

    As one of Australia's leading insurance brokerages, we are constantly growing, evolving and progressing thanks to our well trained and highly motivated people who share our values of Care, Leadership, Imagination and Professionalism. Founded in 1983 in regional Victoria, Insurance House is a known and trusted brand in insurance. Dedicated to the delivery of...

  • Client Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Mayday Recruitment Full time

    $65,000 + super salary package Offices in Melbourne CBD Hybrid after training period Join a marketleading organization with a strong reputation in the industry.As aClient Service Officer, you will play a vital in building and maintaining client relationships in your portfolio. You'll handle policy renewals, assist the Brokers Assistant as needed, and join...

  • Client Services Officer

    3 weeks ago

    Melbourne, Australia NES Fircroft Full time

    **About the role**: We are looking for a **Client Service Support Officer** who will be reporting through to the Client Manager. This role will involve interacting daily with both internal and external stakeholders. This is a 12 month contract to start as soon as possible. Your main responsibilities include but are not limited to: - Provide administrative...

  • Client Service Officer

    3 weeks ago

    Melbourne, Australia Insurance House Full time

    Admin / Secretarial / Office Support - Administration - Melbourne - Temp 30/10/2023 - Provide administrative support to our team. Deliver great service to our clients - Monday to Friday, 4 week contract with possible extension - Located in our East Melbourne Office - Availability to start ASAP! Insurance House is one of the multiple businesses experiencing...

  • Client Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Five Recruitment Full time

    Fantastic Working Environment Experienced Client Service Officer required Part Time or Full TimeOur client is a well established wealth management and accounting firm with fantastic offices, located at the start of the Mornington Peninsula. The team now has a new opening for a Client Services Officer (part Time or Full Time) to work with their high calibre...

  • Client Service Officer

    4 weeks ago

    Melbourne, Australia Insurance House Full time

    As one of Australia's leading insurance brokerages, we are constantly growing, evolving and progressing thanks to our well trained and highly motivated people who share our values of Care, Leadership, Imagination and Professionalism. Founded in 1983 in regional Victoria, Insurance House is a known and trusted brand in insurance. Dedicated to the delivery of...

  • Client Service Officer

    4 weeks ago

    Melbourne, Australia Insurance House Full time

    As one of Australia's leading insurance brokerages, we are constantly growing, evolving and progressing thanks to our well trained and highly motivated people who share our values of Care, Leadership, Imagination and Professionalism. Founded in 1983 in regional Victoria, Insurance House is a known and trusted brand in insurance. Dedicated to the delivery of...