Lead Process Designer

3 weeks ago


Parramatta, Australia NSW Government -Department of Education Full time

**Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the **NSW Department of Education**, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.**
- **Lead Process Designer role**:

- **Full-Time Ongoing Opportunity working a 35 hour week**:

- **Based in Parramatta with flexible and working from home options**:

- **Salary relative to experience, and ranges from $116,211 to 128,061 **plus super and leave loading**

This is an exciting time to join the **Service Experience** **team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

**About You/ Role**

The Lead, Process Designer is responsible for implementing the business process management framework & designing processes to improve operational efficiency and support the development of customer-centric solutions and services.

**On a daily basis, you will**:

- Manage the delivery of the business process management framework to systematically document processes including process mapping, defining key performance indicators and controls and identifying risks.
- Coordinate the selection, implementation and ongoing support of a business process management solution including coordinating supplier procurement and selection processes and ensuring value-for-money outcomes that align to key objectives.
- Develop visually compelling frameworks and process/screen flows to drive and support service re-design and continuous improvement.
- Collaborate with service design and service improvement functions to deliver process redesign activities that drive process transformation within the department.
- Provide technical and analytical support on various process strategies and ensure full integration of all process and linkage to best practices.
- Contribute to assessing change with clear emphasis on the impact on people, operations, systems and technologies to support alignment of policies and frameworks to business objectives.
- Contribute to continuous improvement across the unit including reviewing and maintaining work processes and procedures and recommending opportunities for efficiency and support knowledge management initiatives and team operational requirements.

**Essential requirements of the role**
- Tertiary qualifications in Business or related discipline and/or demonstrated equivalent experience.

**Key knowledge and experience**
- Strong experience in developing process analysis and mapping, including documenting processes within a large and complex organisation.
- Knowledge of and commitment to implementing the Department’s **Aboriginal Education Policy** and upholding the **Department’s Partnership Agreement with the NSW AECG** and to ensure quality outcomes for Aboriginal people.

**How to apply**

**Closing date: 16 Apr 2023 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

**Responsibilities**:
Please refer to the attached Role Description


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