Service Management Designer

1 month ago

Parramatta, Australia eHealth NSW Full time

**Employment Type**:Full Time -** **Permanent

**Position Classification**:Health Manager Level 3

**Remuneration**:$119,348 - $136,057 (excluding 10.5% superannuation)

**Hours Per Week**:38

**Location**: Charlestown, Chatswood or Parramatta. Flexible location and Work from Home.

**Requisition ID**:REQ400413

**Applications Close**: Sunday 28th May 2023 (11:59pm)

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.

**Come work with us**

**What you will do**

As an integral member of the Service Enablement team, you will be involved in:

- Delivery of service design activities, goals and deliverables with product, service and business owners in collaboration with other key stakeholders and in alignment with the Service Design Methodology.
- Produce and maintain key service design artefacts that align to the Service Lifecycle Framework and eHealth NSW service management principles.
- Support the objectives of product and service owners by providing recommendations for service design deliverables to ensure services and service offerings adhere to operational business requirements and supportability.
- Facilitate workshops and user experience analysis ensuring outcomes and insights are documented and shared across teams to help inform the design of current, target, and future state experiences.
- Collaborate with all stakeholders to ensure service design decisions achieve optimal business outcomes and do not have unwanted consequential impacts.
- Work with Service Enablement team members to support the transition of service and service offerings into production through delivery of clearly defined service blueprints and support requirements.

More information about the Service Management Designer role can be found in the POSITION DESCRIPTION.

**About you**

The skills, knowledge and experience we are looking for in you are:

- Relevant qualifications or equivalent experience in service management and demonstrated understanding of service design concepts including support model definition, roles and responsibilities, and relationships to other service management practices.
- Experience in Service Design with a focus on service management principles supporting the delivery of well-defined services and service offerings within a large and complex service industry organisation.
- Understanding of Service Transition processes within an end-to-end Service Lifecycle Framework, and IT Service Management principles.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

**Benefits working with eHealth**

**We support our people with great benefits so they can support the patients and staff of NSW Health. These include**:

- Flexible work options
- Skills and leadership development training programs
- Salary Packaging
- Health and wellbeing programs

**Valuing diversity and inclusion**

**How to apply**

1. Recall a time when you have had to shift work priorities to meet an unexpected business issue. Describe the situation, what you did, and the outcome.

2. Provide an example of where you have collaborated with others to define the scope of a service for a large or diverse end user group.

3. Service Design requires engagement and collaboration with a diverse group of stakeholders. Provide an example of a time where you have had to influence others in order to facilitate a positive outcome for all stakeholders.

**Applications close**:Sunday, 28th May 2023 (11:59pm)

All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW. Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

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