Operational Support Clerk

2 months ago

Brisbane, Australia Queensland Health Full time

Reporting/work relationships
The role reports operationally and professionally to the Director of Operations. There are no direct reports to this role.
RSQ is a 24/7 clinical service, and this role will be required to work across 7 days and 24 hours in a fair and equitable roster.
Mandatory qualifications, registrations and other requirements
- It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):

- measles, mumps, rubella (MMR)
- varicella (chicken pox)
- pertussis (whooping cough)
- hepatitis B

Role fit
**The essential requirements for this role are**:

- Ability to consistently deliver a high level of data accuracy, customer service, demonstrating rapport building skills, listening skills and empathy.
- Sound communication skills with the ability to interact professional and sensitively with all levels of staff, patients and external stakeholders.
- Experience working with innovative technologies in the health care setting, particularly in relation to videoconference enabled clinical services.
- Ability to work with individuals, groups and as a member of a multidisciplinary health care team contributing to a cohesive team environment by sharing information, support and assisting colleagues in a proactive manner.
- Strong self-management skills and flexibility to adapt to unexpected changes.
- High-level organisational and prioritisation skills and the ability to work autonomously in a self-directed manner while contributing to patient flow and the aeromedical environment.

**The highly desirable requirements for this role are**:

- Administrative experience in government health system or equivalent large organisation.
- Administrative experience supporting clinical frontline services.

Behavioural Competencies Required
We are all leaders in the Department of Health, regardless of role or classification level. The department is committed to leadership at all levels of our organisation, in this role you will be required to display the following leadership behaviours:

- Stimulates ideas and innovation - including the early adoption of emerging digital technologies to deliver high quality care and efficiency in services
- Builds enduring relationships - builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes.
- Fosters healthy and inclusive workplaces - fosters an inclusive workplace where health, safety and wellbeing is promoted and prioritised.
- Pursues continuous growth - pursues opportunities for growth through agile learning, and development of self-awareness.

How to apply
Please provide the following information to the panel to assess your suitability:

- A short-written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.
- Your current CV or resume, including two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current, immediate or past supervisor.
- Applications will remain current for 12 months or for the duration of the vacancy. Future vacancies of a temporary, full time and part time nature may also be filled through this recruitment process.
- Only those persons eligible to work in Australia may be employed by Queensland Health. Prospective employees are required to provide proof of identity and documentary evidence of their right to work in Australia.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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