Customer Experience Officer

2 weeks ago


Moss Vale, Australia Wingecarribee Shire Council Full time

**Customer Experience Officer**
**Permanent Full-Time Opportunity (35-hour Week)**
**Variable Day Off Every 19 Days**
**Flexible Working Arrangements Available**
**Salary ranging from $72,150.52 up to $83,695.04 p.a + 11% Superannuation (Depending on E**xperience)**

**The Opportunity**

Wingecarribee Shire Council has embarked on a customer-led transformation journey and is committed to providing easy, convenient, reliable, and efficient services to customers and the community.

This role is responsible for being the front face of our Customer Experience Transformation. It will also champion a ‘Digital First, anywhere, anytime’ philosophy and be driven by a passion for innovation and continuous improvement. The role will be a generalist role, which can assist our customers with relevant information, as well as take payment and assist in digital services uptake.

The Customer Experience Officer will need to work collaboratively with the Coordinator Customer Experience, other members of the Customer Experience team and other teams across the Council to improve the overall experience offered by Wingecarribee Shire Council to its residents and customers.

**Essential Criteria**
- Minimum of two years' experience in a similar role
- Proven commitment to providing quality customer experience.
- Ability to work in a team environment with shared goals and responsibilities.
- Current Class C Driver’s License
- Demonstrated experience using online technological platforms.

**About Us**

Wingecarribee Shire Council is in the magnificent Southern Highlands with a balance of pristine natural scenery and rich diversity of lifestyle choices from its historical past to modern amenities, all at your doorstep. With a population of over 50,000, Wingecarribee Shire has much to offer both the individual and family alike. Only 110 km from Sydney CBD and 70 km from Wollongong, we are a relatively easy traverse for those wishing to commute to the Shire and, equally so, for those who prefer to live in the Shire whilst enjoying an occasional jaunt to the City or Coast.

**What We offer**
- Variable Days Off in addition to Annual Leave, Health and Wellbeing Days and time off for Blood Donors
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)
- Learning and development opportunities, including tertiary assistance
- Vaccination program including annual Flu vaccine
- Access to financial advice and guidance including advice from Active Super
- Flexible working arrangements
- Annual Health Fair and opportunity to participate in the Johnny Warren & Les Murray Memorial Cup

**How to Apply**

Please upload your current resume and statement of claims against the essential criteria. For further information about the role, please contact **Rhiannon Young, Coordinator Customer Experience on 4868 0888.**
In accordance with Wingecarribee Shire Council’s COVID 19 Safety Plan, we encourage all employees to be COVID 19 vaccinated.

Applications to be received by **3rd March 2024.



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