Chapter Lead Estates and Authorities Product

3 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Chapter Lead Estates and Authorities Product Solution Management
- **You're an accomplished Senior Product Manager, driven to deliver exceptional outcomes**:

- **We're committed to delivering outstanding customer experiences**:

- **Together we can achieve big goals and empower our customers**

**See yourself in the team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.

The E2E Customer Journeys Crew is responsible for the design and delivery of exceptional customer journeys for critical processes such as Disputes, Deceased Estates and Retail Authorities. These journeys are an opportunity to show true care to our customers as they engage with us at moments that matter, when they are in particularly vulnerable circumstances.

Seamless Estates and Secure Authorities squad is accountable for maintaining and transforming the customer and staff user experience for Deceased Estates, and Retail Authorities (such as 3rd party authorities, Power of Attorney, Financial Management Order). We play a role in providing a seamless experience to customers in moments that matter such as managing a deceased family member's financial affairs, or managing a family member's banking accounts when they are not able to do it themselves. We have an ambitious transformation agenda, simplifying and digitising these customer journeys, and you can be a part of that.

**Do work that matters**

Reporting to the Chapter Area Lead Product & Solution Management, this Chapter Lead will be not only play a key role in the Seamless Estates and Secure Authorities squad, but also will be responsible for supporting & developing a team of product managers. As a member of the squad, you will support the Product Owner in developing & executing major initiatives to deliver against our business priorities, as well as managing BAU activities and risks. You will play a critical role in helping the squad deliver exceptional customer and channel experiences, whilst also being responsible for ensuring changes are safely executed and risk outcomes are met. You will play an impactful role in transformation, uplifting and building new systems, to ensure we meet the needs of all stakeholders.

More specifically, you will:

- Motivate and coach a team of product managers to effectively deliver on tactical and strategic plans
- Play a leading role across the broader team, fostering collaborative culture and ensuring all CBA values are demonstrated at all times
- Develop, implement and embed change and transformation strategies.
- Understand and represent the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes
- Proactively identify, understand and manage risks across the business ensuring they are captured
- Understand and manage the business and financial impacts of initiatives to get to optimal outcomes

**We want to hear from you if you have**:

- Proven capability in leading and developing a team
- Strong analytical mindset with proven problem-solving skills and attention to detail
- Strong commercial acumen, balanced by a desire to achieve optimal customer outcomes
- Proven capability in analysing and uplifting key customer journeys and processes
- Strong customer focus
- Excellent risk management capability
- Excellent written and verbal communication skills
- Proven ability to build and leverage strong stakeholder relationships
- Experience within banking or financial services is preferred, but not essential
- Risk Mindset - all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
- Relevant tertiary qualification in Business, Finance, Risk Management or similar

**Your Development**

At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a value's driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility, and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses, and communities. At CommBank, you can be you.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/09/2024

Job ID REQ218744

  • Chapter Lead Estates and Authorities Product

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    **You’re an accomplished Senior Product Manager, driven to deliver exceptional outcomes**: - **We’re committed to delivering outstanding customer experiences**: - **Together we can achieve big goals and empower our customers **See yourself in the team** Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking...

  • Chapter Lead Product Management

    6 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead Product Management - Permanent Full time opportunity - You will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining moments - You are a progressive people leader, helping to build customer focussed solutions - You will double-hat as a Product...

  • Chapter Lead Product Management

    6 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Permanent Full time opportunity - You will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining moments - You are a progressive people leader, helping to build customer focussed solutions - You will double-hat as a Product Chapter Lead, and an experienced...

  • Chapter Area Lead Product Ownership

    4 months ago

    Sydney, Australia Commonwealth Bank Full time

    **You are a Product expert with an Engineering background and have led Product teams to design and deliver exceptional customer and business outcomes**: - **We are leading a large Agile transformation within CommBank's Technology landscape**: - **Together we’ll build a world-class product ownership community **See yourself in our team** This role will...

  • Chapter Area Lead Product Ownership

    4 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Area Lead Product Ownership - Technology (Executive Manager) - **You are a Product expert with an Engineering background and have led Product teams to design and deliver exceptional customer and business outcomes**: - **We are leading a large Agile transformation within CommBank's Technology landscape**: - **Together we'll build a world-class...

  • Product Manager, Seamless Estates and Secure

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager, Seamless Estates and Secure Authorities - 12-Month Fixed Term - **You are impact driven and an expert in delivering complex change initiatives**: - **You know how to build strong relationships with your squad and crews to be successful**: - **Together we can achieve big goals and committed in delivering customer experiences** **See...

  • Product Chapter Lead

    7 months ago

    Sydney Central Business District, Australia HAYS Full time

    Chapter Lead opportunity to help drive agile delivery capability **Your new company** Your new organisation is a large and well-known Financial Services organisation based in the Sydney CBD and going through a large period of transformation with a focus on improving the enterprise agile delivery capability throughout the business. **Your new...

  • Product Manager, Seamless Estates and Secure

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **You are impact driven and an expert in delivering complex change initiatives**: - **You know how to build strong relationships with your squad and crews to be successful**: - **Together we can achieve big goals and committed in delivering customer experiences **_See yourself in our team _** Retail Banking Services (RBS) is the public face of CommBank,...

  • Chapter Lead Product Owner

    6 months ago

    Sydney, Australia NSW Government -icare Full time

    **Sydney** *** Develop and maintain the professional capability of product ownership at icare - Join an inspired team who work iteratively where customer centricity is the norm - Prioritise our work in motion to deliver incremental value to icare’s customers - Fixed-term role in hybrid working environment, competitive remuneration **About the...

  • Chapter Lead

    7 months ago

    Sydney, Australia ING Full time

    As Chapter Lead - Assisted Channels you’ll take a leading role help & define and drive the roadmap of the Call Centre Modernisation strategy. This is from delivering foundational technology capability and features such as voice, chat / chat bot and integration with the ING App experience. As a Chapter Lead you are responsible for coaching, developing, and...

  • Chapter Lead

    2 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Build world class capability in your DevOps Chapter within Insurance Technology - Coach, mentor, and inspire teams to increase capability and maturity - Melbourne, Sydney, or Brisbane location **About the role** As the Lead of Insurance Technology DevOps Chapter, you will manage and mentor a highly skilled team of DevOps Engineers, driving innovation and...

  • Chapter Lead Learning

    4 months ago

    Sydney, Australia Commonwealth Bank Full time

    **“At CommBank we are proud to support flexibility, let’s discuss what this means for you”** The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’...

  • Chapter Area Lead

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Area Lead - Delivery Management **Retail Technology Delivery Chapter Area Lead** Seeking a Delivery Executive, highly experienced in both waterfall Program Management **and** new Ways of Working (agile) Product Management. Very strong senior stakeholder management, chapter leadership with a mindset on doing things differently. **Do work that...

  • Chapter Area Lead

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Retail Technology Delivery Chapter Area Lead** Seeking a Delivery Executive, highly experienced in both waterfall Program Management **and**new Ways of Working (agile) Product Management. Very strong senior stakeholder management, chapter leadership with a mindset on doing things differently. **Do work that matters** Retail Technology is responsible for...

  • Chapter Lead

    6 months ago

    Sydney, Australia ING Group Full time

    Chapter Lead - Data An exciting opportunity for an **Engineering Lead (Chapter Lead - Data)** to join our Data Tribe team at **ING Australia**. Reporting to the **IT Area Lead**, you'll play a key role in the continual advancement of our engineering mastery and practices such as Agile and Continuous Delivery but also remain highly aware of industry trends...

  • Chapter Lead

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead - Home Buying **See yourself in our team**: The Home Buying (HB) Domain in Retail Banking Services (RBS) is responsible for the end-to-end management of CommBank's Home Loan Business. We provide proactive operational risk management to ensure our Home Loan customers receive exceptional experiences that drive customer advocacy. **About Line 1...

  • Chapter Lead

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead - Dynamic Authorisation - **We're** embarking on a large transformation across our Identity services and solutions. - **You have** knowledge that spans both development and operations, including best practice engineering, infrastructure management, system admin and DevOps Toolchains. - **Together we** will build tomorrow's bank today, using...

  • Chapter Lead

    6 months ago

    Sydney, Australia ING Group Full time

    Chapter Lead - Test By operating outside of traditional team structures, we encourage the smartest ways of working in an agile and collaborative environment. In addition, by valuing our peoples' differences we foster a bank-wide culture of inclusion that steers diverse ways of thinking We are looking for a **Chapter Lead - Test Engineering** to join our...

  • Chapter Lead Djom Home Buying

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Chapter Lead DJOM Home Buying - **12-month secondment / fixed term opportunity**: - **You are passionate about digital, experimentation and insights**: - **Our team is committed to providing the best digital experience for our customers**: - **You are a people leader obsessed with building capability and development of your Chapter members** **See...

  • Chapter Lead

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    **We're **embarking on a large transformation across our Identity services and solutions. - **You have **knowledge that spans both development and operations, including best practice engineering, infrastructure management, system admin and DevOps Toolchains. - **Together we **will build tomorrow’s bank today, using world-leading engineering, technology,...