Chapter Lead Product Management

7 months ago

Sydney, Australia Commonwealth Bank of Australia Full time

Permanent Full time opportunity
- You will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining moments
- You are a progressive people leader, helping to build customer focussed solutions
- You will double-hat as a Product Chapter Lead, and an experienced Senior Manager overseeing strategy and product management aspects of the Fixed Rate Home Loan product
- We are passionate, dynamic and customer obsessed We welcome diverse view-points and seek these out in delivering customer value
- Together we can help more Australians to realise their home ownership and investment dreams

**See yourself in our team**

The Core Manufacturing Crew is dedicated to delivering customer obsessed home buying solutions enabling Australians to achieve their home ownership goals, whilst having the most sophisticated risk and reward settings and ensuring responsible risk management. The Core product strategy and governance squad is accountable to define end-to-end core strategy to meet changing needs of customers on their home buying journey whilst also maintaining product integrity

**Do work that matters**

You will have a dual reporting line to the Product Owner, Core Product Strategy and Governance squad and Chapter Area Lead within the Product Management Chapter. As a Product Management Chapter Lead for CBA Home Buying's Fixed Rate Loan, you will be accountable to deliver a clear product strategy and roadmap, a market leading customer value proposition, a safe and compliant product in line with the product design and distribution obligations. Individually, as a Chapter Lead will be also be responsible for the development and management of 8 product managers/assistant product managers.

You will continuously iterate and enhance the product features to create better outcomes and value for customer and stakeholders. You will move forward with less-than-perfect information, and quickly pivot to changing work demands, and possess the ability to accurately evaluate complex and ambiguous situations to reach timely, objective and informed decisions. You will influence others by communicating value with credibility and authority.

**Key Responsibilities**
- As a Chapter Lead, you will be responsible to
- Lead and develop a team of Product Managers by creating a psychologically safe, inclusive, accountable and high performance culture, which promotes cross-skilling, sharing best practise and a curious mindset to remove key-man risk within the Product Chapter for the crew.
- Manage and develop high performing product managers, in collaboration with Product Owners and Chapter Area Lead
- As a Senior Product Manager overseeing the Fixed Rate Home Loan product, you will be responsible to:

- Provide expert advice and recommendations to Crew Lead & Product Owner on complex business issues, leveraging your experience and industry knowledge to guide decision-making
- Participate in the quarterly business planning cycles, working with the Product Owner to support the prioritisation of the backlog and set delivery expectations; this includes regularly reviewing the extended backlog and completing supporting analysis for these items
- Identify risk, dependencies and issues for the squad in line with excellent management of operational risk and compliance outcomes, uplifting and implementing controls (and supporting processes) where required
- Stay abreast of external market trends (from regulatory, economics to innovation) and assigned RIS Issues/Incidents (actions to close and upcoming due dates), ensuring that these are flagged for solution scoping within the relevant squads
- Lead and execute multiple prioritised initiatives to achieve business outcomes
- Use a data driven and collaborative approach to identify and deliver initiatives that search for and then solve business problems across multiple products
- Identify, develop and drive product and process development opportunities that are customer centric, reduce risk and improve productivity throughout the portfolio
- Develop business cases to secure funding and resources

**We're interested in hearing from people who have**:

- Previous product management experience within financial services, specifically in Home Loans and the end - end processes
- Previous risk management experience - managing issues, incidents and customer remediations
- A proven track record of coaching and developing people
- The ability to take a customer centric approach to solving complex and ambiguous problems;
- The ability to make quick decisions and remove blockers for the squads
- Strong communication and influencing skills, with the ability to build and maintain stakeholder relationships
- The ability to proactively identify and drive delivery tasks associated with an in-flight change
- Strong planning and time management skills with the ability to deal with competing priorities and upcoming due dates
- Demon

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