Central House Community Team

2 weeks ago

Melbourne, Australia The Commons Full time

Central House is an all-inclusive shared office space with an emphasis on services and amenities that support professionals. With thorough research, Central House is dedicated to nurturing, empowering and cultivating members with a dynamic and supportive working environment.

With the expansion of the Central House brand later this year we are currently on the look out for those Customer Service superstars whom are interested in the following positions, we currently have a location at 101 Moray Street, South Melbourne with Toorak opening in July '23.
- Community Lead;
- Community Associate.

At Central House our Community Team is first point of contacts for members & guests providing a positive and warm experience from the moment anyone arrives up until their departure. Responsibilities also include supporting the day-to-day operations of their building including occupancy, revenue, and retention. Our Community Teams foster a connected community of members by ensuring a positive experience and maintaining a high standard of building presentation and member engagement. Attention to detail, time management, exceptional customer service skills and the ability to multitask is vital to this role.

**About you**

Additional attributes include:

- Initiates contact easily, especially dealing with strangers
- Yes, yes, yes mentality -Is a good team player, assists others without being asked.
- Can do attitude with a willingness to learn
- Proven ability to adapt well to change
- Experience with G-Suite, Canva, Slack
- You have the flexibility to think outside the box.
- You have the ability to foresee and identify needs of the of our members.
- Strong time management skills and excellent attention to detail.
- You love working with people.

**COMMUNITY**

Member Experience

+ Greet members and guests from the front desk, consistently delivering excellent customer service

+ Anticipate member needs to enhance the member experience.

+ Facilitate warm introductions, collaborations and engagement through relationship building initiatives for members

+ Get to know our members, understand how we can support them and their companies.

+ Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on our CRM

+ Solve member-related issues or escalate to Community Manager when necessary.

+ Notify Community Manager immediately of any possible changes to memberships in the space

Events and Engagement

+ Support in the creation and distribution of events posters to promote weekly events.

+ Assist with set up and pack down of events as required by The Commons events team and Community Manager

+ Assist preparation weekly member breakfasts, Friday night drinks and other ad-hoc community-based events

+ Taking ownership of events as part of the Community Team to ensure an excellent member experience.

+ Be active and attend where possible community and Member events.

**The Lead will have a strong ability to manage multiple competing priorities and enjoy being across all elements of the Community operations.

Daily Operations

+ Adhere to direction from Community Manager and assist with daily scheduling of tasks and duties

+ Onboard and off-board all members and companies in the space

+ Maintain accurate internal databases of members, companies, contractors, and suppliers

+ Ensure accuracy of Member/Doggo Directory

+ Assist with management and reporting of IT tickets

+ Send notifications as required for events and reminders within your location

+ Set members up on printers and provide basic IT troubleshooting

+ Ensure all empty offices and desks are clean and tidy and ready for new members to occupy

+ Deliver incoming mail to members in a timely manner

**OPERATIONS**

Facilities Management

+ Ensure that the building is well presented and fully operational

+ Report maintenance issues and assist with resolution

+ Assist with regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms

+ Monitor levels of all stock and inventory and order consumables as required

+ Complete regular audits of storage areas and maintain cleanliness

+ Report cleanliness concerns or requests to cleaners

+ Complete weekly fridge clean and monthly pantry clean
- That said, if your experience varies from the above but you feel this would be the right opportunity for you to excel, we would love to hear from you._

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