Assistant Manager

2 months ago

Melbourne, Australia YHA Australia Full time

Competitive salary + benefits
- Full-time permanent opportunity
- Ongoing Career Development

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA** is currently seeking a dedicated **Assistant Manager** to assist in the management of Melbourne Central property. Supported by a well-established Property Manager and leading a close knit and vibrant team, this role will provide you with the opportunity to develop your leadership skills whilst supporting the day-to-day management of the property. If you're keen to be a part of the exciting new developments underway and are looking for the opportunity to be part of transforming the guest experience at YHA, we want to hear from you

**Responsibilities include**:

- Assisting the Property Manager in the onboarding and development of team members.
- Supporting front office operations by handling guest queries and feedback, selling YHA products, and working to ensure the team is providing excellent customer service at all times.
- Providing leadership, guidance and coaching for team members, with a focus on development and training.
- Supporting the Property Manager with the achievement of revenue targets and managing wage and other costs.
- Maintaining the quality and standards of the YHA brand.
- Assuming responsibility for **Melbourne Central** YHA in the Property Manager's absence.

**We're looking for someone who is**:

- Excellent people management skills with demonstrated ability to lead, motivate, and support a diverse team.
- Computer literate with fantastic attention to detail.
- Passionate about providing memorable guest experiences.
- Able to work well under pressure and problem-solve with a cool head.
- Happy to step into any role when necessary and perform a wide range of duties.
- A positive, proactive person with creativity, great ideas, and a sense of fun.
- A solid understanding and experience with rostering including costing and wage control would be an added bonus
- Accommodation experience is highly desirable.

**What’s in it for you?**
- Permanent full-time with attractive salary
- Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**
At** YHA, **you can expect to be treated with dignity and respect.** **We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_A National Criminal History Check is a mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply._

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