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Customer Service Representative

4 months ago

Homebush, Australia people2people Full time

**The Company**:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service - Social Media department based at the Sydney Olympic Park Office. This role is responsible for providing exceptional customer service and resolving customer enquiries and requests that are received via social networks. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.

**Duties and Responsibilities**:

- Managing each case from start to closure in relation to product failures and after-sales experience which are received via Social Media platforms.
- Liaise with internal and external teams to gather information to swiftly manage a customer’s case and provide resolution.
- Handle customer complaints and challenging customers posts and messages; Escalate customer cases when required.
- Manage each case using Internal and Social Media systems and software, adhering to relevant guidelines such as response rate, scripting and documentation.
- Adhering to KPI’s to achieve best possible customer experience

**About YOU**:

- Minimum of 2 years in a customer service position
- Preferable to have relevant social media experience
- Knowledge and skills in providing mobile app technical support
- Have a passion for customer service and enthusiastic about improving customer experience
- Must be a quick learner and adaptable to change

**What’s in it for you?**
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking