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Complaints Specialist

2 months ago

Geelong, Australia Transport Accident Commission Full time

**Job no**: 926457
**Work type**: Part-time
**Location**: Geelong

**Complaints Specialist**
- Part-time (0.7), permanent role
- Geelong office location, with flexibility to work remotely
- Competitive salary _$122,132_ pro rata, plus superannuation
- Annual bonus and salary packaging options

**Care in Action**
With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Complaints Specialist who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.

**About the role**
As a Complaints Specialist you will administer, promote and innovate the TAC’s Complaint Management Framework, review investigate and respond to complaints, prepare and coordinate written responses and briefings in relation to CEO correspondence, Ministerial and Ombudsman enquiries. The successful incumbent will be responsible for building frontline complaint handling competency and reporting through assessment and delivery of development activities.

**About the Team**
Working collaboratively with a tight knit team of 6, you’ll work closely and share knowledge and best practices to enhance the collective expertise of the team. You will be supported by the Complaints Manager who is approachable and highly prioritises the mental health and wellbeing of the team.

**What we’re looking for**

**Systems Thinking & Knowledge**:
**Highly Developed Written and Verbal Communication Skills**:

- Demonstrated ability to make decisions quickly, communicate effectively and influence decisions. _

**_Proven experience working in a client focused environment _**:

- Passion for providing an empathetic and client focused service, with an ability to negotiate and resolve conflict. _

**Why you’ll love it here**
There’s more to work than a competitive salary and amazing employee benefits. As our newest Complaints Specialist you’ll also:
**Make a positive difference**
Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

**Be rewarded for great work**
We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

**Grow and go places**
We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

**Ready to put care in action?** **We’d like to hear from you.**

**A safe place to work**

**Child Safety**
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

**This role will require you to have a valid Working with Children Check.**

Position Description

**Advertised**: 17 Sep 2024 AUS Eastern Standard Time
**Applications close**: 01 Oct 2024 AUS Eastern Standard Time