Superintendent Service Delivery

3 weeks ago

Sydney, Australia Pacific National Full time

**North Sydney Location**:

- **Permanent Role - Monday to Friday**:

- ** Career opportunities**

**_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._**

**About the Role**

Leading the co-ordination of our rail services in real time within our bulk business unit, this role requires a highly energised individual who can ensure the vision and strategy as well as day to day operational management is set for success and aligned to our set strategy.

As a superintendent within our service delivery team, you will lead the on-shift team responsible for implementing train services and variation management on the day of operations, across the bulk business unit. Our planning team operates in a dynamic and fast-paced environment, and you will play a key role in leading the coordination and delivery of services, ensuring they are delivered safely, efficiently and on time.

In addition, the Superintendent Service Delivery responsibilities include:

- Coach and develop team members; identify training gaps & works with Training Principal and other leaders/SME’s for skill development
- Manage the development in implementation of innovative planning solutions by working with stakeholders, the planning team and customer service teams.
- Develop and lead initiatives that improve the utilisation of Pacific National labour and assets.
- Create an environment oriented to trust, open communication, and cohesive team effort.
- Engage and build strong relationships with internal stakeholders and customers
- Responsible for identifying and addressing service plan conflicts, constraints, efficiency & effectiveness opportunities while on shift
- Manage incident reporting and customer monitoring activities
- Accountable for implementing PN’s disruption management process on shift to minimise the impact on the business, customers, and network
- Create, Develop and Implement the long-term strategy and objectives for the Service Delivery Team.
- Responsible for labour management on shift including safe and effective allocation of resources aligned to the service delivery plan

**About You**

You will have exposure working within a fast pace, dynamic environment ideally within logistics, heavy industry, or network operations. You will have well-honed skills in critical thinking with the ability to review, analyse and implement service plans. An agile mindset is required allowing you to set up long term strategies but also quickly change scope and work through recovery scenarios. You will have experience leading large and successful teams and enjoy mentoring and developing your team.

**In addition, you will have**:

- Tertiary qualification in a relevant business discipline or relevant experience.
- Training or qualification in Frontline Management or similar.
- Experience in rail or other heavy transport industries, including specialist or technical knowledge of transport, logistics planning and operations
- Experience managing large teams in complex environment
- Experiences setting the strategy and deliverables
- Demonstrated experience in asset management planning, scheduling or similar.
- Experience in developing talent within own team to deliver business outcomes.
- Strong problem-solving capability
- Ability to lead through others using a collaborative approach

**The benefits**

We value diversity, inclusion, collaboration, and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:

- Opportunities for growth and career development
- Access to mentoring programs
- Flexible working arrangements
- 12 weeks paid parental leave for primary carer at full pay following 12 months of service
- Opportunity to purchase additional annual leave
- Provision of Salary Continuance Insurance
- Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.

**About us**

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important part in motivating us all to do our best work.

**Closing date**

Applications close on 29th May 2023.

**Next steps**

Are you ready to be part o

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