Technical Support Officer

4 weeks ago


Lonsdale, Australia Vision Recruiter Full time

**About the company**

My client is Australia’s largest air conditioning and heating manufacturer and a global leader in developing incredibly energy efficient cooling and heating products which are sold around the world. Their vision is to lead the world in creating climate control solutions which continue to be highly innovative, of premium quality and inspirational in their delivery of energy-efficiency.

**About the role**

My client wants to develop the right person into the role of Technical Service Support officer based in their head office at **Lonsdale, SA**.
- Working in a friendly close knit team environment, you will provide accurate technical support and advice to the Organisations, Dealers, Installers, Service Companies and Residential clients across a diverse product range.
- This role will require working in close collaboration with your colleagues in Engineering and Quality departments, ensuring an efficient and timely response.
- The position also calls for input into the writing and preparation of product training programs, technical bulletins and service documents, ensuring your customers’ product knowledge is consistently up to date.

**About the Person**
- Trade background gained from within Electrical, Refrigeration and/or Gas heating sectors.
- Previous exposure to Service and Installation of HVAC products will be viewed favourably, but not mandatory as there will be ongoing product training provided.
- Your experience will ideally encompass a “service”/technical orientation, and accordingly, your strong communication skills, and ability to liaise calmly at all levels will be second nature.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $100,000.00 per year

**Benefits**:

- Free drinks
- Free food
- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Lonsdale SA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 2 years (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Application Deadline: 31/03/2023



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