Eligibility Officer

3 weeks ago

Melbourne, Australia Gallagher Full time

**Your Role**

We have a great opportunity for an Eligibility Officer to join our Eligibility Team. You will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker’s Compensation claims in line with legislation. In this fast paced role, you’ll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers.

At GB, we drive and deliver career progression. We offer dedicated learning and career pathways and provide ongoing training for a variety of roles. We invest in our people through succession planning and have a number of mentoring and training programs available.

**You will add value to Gallagher Bassett across the following**:

- Working as part of the Eligibility team to make sustainable, appropriate and quality initial liability determinations for your portfolio of Work Cover claims
- Driving an effective investigatory process in order to make quality decision when determining initial liability for claims for compensation
- Providing a quality customer service experience for our internal and external customers
- Accurately calculating all pre-injury average weekly earnings for injured workers
- Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
- Working together with your Team Manager, Case Managers, Technical Managers and WorkSafe staff to determine liability and review of entitlement

**We’re interested in hearing from people who possess**:

- Experience in a Worker’s Compensation Eligibility role or similar position (ideal, but not essential)
- Legal experience or qualifications, preferably in personal injury and/or workers’ compensation
- Exceptional time management and organisational skills and the ability to prioritise your tasks
- Excellent communication and interpersonal skills, and a team-player attitude
- An aptitude for working within a dynamic, fast paced and challenging environment

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but you will also experience the following**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**A brief overview of GB**:
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

At Gallagher Bassett we take pride in who we are and what we do, we believe our people are our strength and we pride ourselves in delivering for our customers.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance.

**To apply**
***
**If this sounds like your new career
- we want to connect**

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace.

**To be considered for this opportunity you must have right to live and work in Australia when applying.**

**Agency applicants will not be considered for this position.

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