Eligibility Officer

2 months ago

Melbourne, Australia Allianz Australia Full time

**Eligibility Officer, Personal Injury | Melbourne, VIC**

**What if you could put the customer at the heart of everything you do?**
You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.

As an Eligibility Officer in the Personal Injury team, you will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills.

**You will be Responsible for**:

- Reviewing WorkCover claims and making decisions on the claims
- Coordinating a variety of administrative tasks, including PIAWE calculations and communication between injured workers and medical professionals
- Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system
- Liaising with and resolving claim related customer queries
- Providing administration assistance to the consultants as required
- Ensuring that customer expectations are exceeded and business objectives met through exceptional customer service

**Important to your success**:

- Highly accurate Data entry, time management and organisational skills
- Strong knowledge of MS Word/Excel and the ability to learn new software systems
- Ability to work at a fast pace and adapt to changing business needs
- Ability to work in a team environment
- Any previous Claims or WorkCover experience will be highly regarded but is not essential

**What's on offer?**
- Access to on-demand lifelong learning to take control of your career development
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees
- We value integrity, discretion and doing what’s right for the customer over KPIs and strict process

**About us**
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**Job Level**:
Entry Level

**Location**:

- Melbourne, VIC, AU, 3000**Available until**:
03/04/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
23667

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