Tourism & School Experience Coordinator, Aps Level

6 months ago

Canberra, Australia Department of Industry, Science, Energy & Resources Full time

Canberra
- Applications close 21 April

**About the Department**:
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

**About the team**:
Questacon’s Centre’s Business Team is responsible for managing various functions such as the Retail Shop, Memberships, Events and Tourism & School Group Bookings. The section has responsibility for developing connections with Visitors, School groups and Members that promote and encourage more audiences to visit and engage with Questacon. These teams maximise day to day operations and drive new business opportunities.

The role of the Tourism & School Experience Coordinator contributes strongly to Questacon Schools Tourism by promoting and booking visitation to the centre by maintaining client-focused relationships with tour operators, schools, and the general public, which in turn generates revenue.

You will work collaboratively as part of the Tourism & School Experience Program team; you will demonstrate good communication skills and contribute to a productive and inclusive workplace. You will have a sound knowledge of programs offered by Questacon.

**What’s in it for you?**:
This role provides an opportunity to work collaboratively as part of a small team. You will deliver on projects, build relationships with stakeholders and use your Tourism knowledge and experience to build on Questacon’s existing offerings.

We are looking for an experienced coordinator, who can assist in driving the tourism function at Questacon. They will have a strong focus on driving new and existing tourism activities, that best promote Questacon as one of the leading national attractions in Canberra. They will demonstrate the following skills:

- Clear, concise and appropriate communication skills
- The ability to build and sustain positive relationships with relevant organisations, stake holders and team members.
- Good time management skills and experience delivering quality projects according to deadlines.
- The ability to work effectively as part of a high performing team.
- Problem solving skills and the ability to adapt in an ever-changing environment.

**What you will do**:
You will work collaboratively as part of the Tourism & School Experience Program team, you will demonstrate good communication skills and contribute to a productive and inclusive workplace. You will have a sound knowledge of the programs offered by Questacon.

Working consistently with the expectations of an APS 5 in the APS Work Level Standards, the Tourism & School Experience Coordinators is responsible for:

- Assisting the Tourism & School Experience Team Leader by driving tourism growth, improving programs, delivering new products and working towards increasing Questacon’s educational offerings.
- Assist in developing and delivering an education tourism strategy that engages internal teams, with a focus on growing and fostering external educational tourism stakeholder relationships.
- Assisting the Tourism & School Experience Team Leader in promoting educational tourism initiatives across Questacon including:

- Managing external stakeholder relationships
- Coordinating advertising of Questacon’s centre-based programs
- Distribution of school promotional material
- Assist in providing School Experience programs statistics including the creating of fortnightly, monthly and yearly reports to support evidence-based decision making within the School Experience Team.
- Manage the continual improvement of the BCE portal, including regular scheduled testing, attending regular meetings.
- Proactively representing Questacon within the tourism ecosystem and collaborating with other National Attractions to identify opportunities for improvement and growth.
- Processing all group bookings for Questacon using the BCE portal. Coordinate and process all invoices associated with group bookings, including following up outstanding invoices.
- Assist the Tourism & School Experience Team leader with the delivery of promoting Questacon, including hosting familiarisation groups and routine product updates for

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