Marketing & Campaign Coordinator

4 weeks ago

Sydney, Australia NSW Department of Communities and Justice Full time

Division: Customer Experience- Location: Sydney, NSW, AU, 2000- Req ID: 58755**Marketing & Campaign Coordinator - **Customer Engagement Team**

**NSW Trustee & Guardian**

We have an exciting opportunity within the Customer Experience division. Ignite your creative spark and join our Customer Engagement team to support with developing and delivering engaging marketing initiatives and strategies.
- Temporary up 6 months with a possibility of an extension. 35 hours per week.
- Location: Sydney CBD. Flexible and remote working options available.
- Clerk Grade: 5/6. Base salary $89,707 pa to $98,982 pa plus super and annual leave loading.

**About us**

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**About the team**

The Customer Experience division provides a wide range of specialist support across NSW Trustee & Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.

**About the role**
The role is responsible for supporting the team to develop and deliver engaging integrated marketing campaign initiatives that increase brand awareness and consideration for NSW Trustee & Guardian’s products and services. The role works closely with team members across the Customer Experience division and NSW Trustee & Guardian, to assist in delivering specialist marketing support and campaign activities that improve customer experience outcomes, and drive NSW Trustee & Guardian’s positive brand awareness.

For more information about the position, view the role description.

**About you**

**You are a motivated creative marketing specialist** responsible for supporting the delivery of integrated marketing campaigns and initiatives, that build brand reputation and drive improved business results.

**You have experience in marketing and campaign development** across multiple touchpoints, including digital content, for a diverse range of customer groups. You are passionate about helping to create campaigns that have the potential to connect, engage and inspire people to think differently and take action.

**You enjoy working collaboratively**. You can build relationships with a wide range of internal and external stakeholders, you have a good rapport with your colleagues and community, across all levels.

**You are a good communicator**, helping others understand customer perspectives, issues, and opportunities.

**You are results driven**. You can work independently and are self-motivated. You can manage competing priorities whilst staying focussed on achieving our goals. You support and deliver continuous improvement.

**Essential Requirements**
- Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.
- Up to date COVID-19 vaccination status and able to provide acceptable proof.

**Our commitment to diversity**

**What we offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options including flex leave
- leave options including 14 weeks’ parental or adoption leave
- career development including study leave
- Fitness Passport

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (maximum five pages)
- Attach a cover letter (maximum two pages) outlining how you meet the key knowledge and experience, requirements and capabilities of this role, as specified in the role description.

**Applications close**: 11:59pm, Sunday 26 February 2023.
- If you need an adjustment in the recruitment process or workplace, please let us know.
- A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.

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