Fraud Manager

2 weeks ago

Sydney, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
Due to an exciting phase of transformation and expansion, a new opportunity exists in Sydney for a Risk, Audit and Compliance Manager specialising in Fraud Prevention and Detection to join Gallagher Bassett’s Risk, Audit and Compliance team.

The team are responsible for the development and maintenance of all GB’s risk frameworks as well as overseeing all risk management activity, compliance activity (regulatory and contractually) and audit activity, both internal and external. Their vision is to be a valued business partner enabling GB to balance risk and reward, in making well-informed decisions, leading to superior strategic outcomes.

**Responsibilities**:

- Be responsible for managing, directing and overseeing fraud prevention across the enterprise;
- Provide advice on the design, implementation and ongoing monitoring and maintenance of fraud risk frameworks, policies, procedures and supporting controls, ensuring that business activities remain within the defined risk appetite;
- Collate, research, produce and analyse information and data from internal and external sources to assist in investigations and Fraud prosecution;
- Prepare high quality reports on Fraud risk management oversight activities, and credible, intelligence-based referrals;
- Work with, and support, operational, finance and other personnel with the identification, escalation and investigation of any Suspect Activity or Fraud;
- Monitor and report on the management of breaches, incidents and issues, key and emerging risks, controls assurance and regulatory change;
- Develop fraud detection and monitoring program by partnering with BI Data Analytics/IT Data Visualization team to design and implement data queries to forensically detect high-risk transactions for review;
- Facilitate risk assessment workshops as an SME;
- Manage the annual audit calendar, and ensure that all Client-Based audit requirements are assigned relevant timeframes; including scheduling, scoping and providing oversight for all fieldwork and management action plans;
- Design and lead deep dive reviews into emerging risk areas;
- Build strong working relationships as a key liaison with clients, external auditors, senior leadership team and risk governing bodies.

Qualifications:

- Tertiary qualification in an appropriate discipline;
- Minimum 7 years' experience in Insurance and/or financial services;
- Experience in having dealt with an insurance and/or financial services regulatory environment;
- Experience in managing, directing and overseeing Fraud prevention, analytical and investigation services;
- Comprehensive understanding of risk management and compliance practices in an insurance or financial services environment, including demonstrated working knowledge of relevant acts, code of practice and/or legislative requirements;
- Demonstrated ability to deliver well written, succinct, and comprehensive reports within agreed timeframes;
- Demonstrated ability to manage and build rapport with key internal and external stakeholders;
- Customer-focused attitude, with the ability to think outside the square;
- Strong time management and organisational skills;
- Analytical and problem-solving skills with high attention to detail.
- The ability to be self-motivated with strong initiative skills.

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