Gift Card Manager

6 days ago

Melbourne, Australia Viva Energy Full time

A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow.

Will you be part of the energy solution?

**About the role**:
New role in a high performing team where you have the opportunity to develop and execute an end-to-end Gift Card product strategy, aligned with company goals and industry best practices. You will be supported by a high growth business and be obsessed in driving profitable business performance and a best-in-class customer experience.

In this role you will be
- Accountable for benefit realization, efficient operational execution & achievement of gift card specific KPIs within the Viva Energy Retail Network.
- Develop and execute an end-to-end Gift Card product strategy, aligned with company goals and industry best practices to drive profitable business performance and a best-in-class customer experience.
- Champion gift cards internally to support business objectives. Build cross-functional partnerships with global, regional, local, and third-party stakeholders in an inclusive and efficient way.
- Create commitment & understanding around the gift card product strategies, objectives, goals, and milestones with different stakeholders.
- Synchronize roadmaps and goals with stakeholders to ensure strong operational and organizational readiness. Regularly communicate gift card goal tracking and progress towards objectives.
- Support cross-functional stakeholders with setting up gift card budget, resources, communications, training, and change management as needed
- Leverage data and insights to advocate for optimal gift card designs, marketing assets/messaging, merchandising/display strategy, product placement, and customer experience across channels and platforms.
- Collaborate across channels to develop and implement an ROI-driven gift card marketing/promotion strategy that supports peak gift card selling periods. Provide stakeholders with insights, forecasting, analysis of results, and recommendations for future activities. Owns 3rd Party gift card promotion calendar and budget.
- Manage local third-party partner and vendor relationships; develop and approve new 3rd party sales channels, partner relationships and local gift card initiatives.
- Manage gift card inventory, production lifecycle, and related expenses across distribution channels (store, online, 3rd party), including analyzing and setting optimal production quantities and replenishment thresholds. Support in securing timely, cost-effective product fulfillment and allocation.

Please keep reading.
At Viva Energy we are dedicated to building a diverse and inclusive workplace, so if you’re excited about the opportunity but your past experience doesn’t align perfectly with the job description, we still encourage you to apply. Your skills and experience may just be the right match for this role or other opportunities

**About you**:
You will be high energy, analytical and data driven problem solver who is passionate about adding commercial value with demonstrated success in growing both new and mature programs with strong understanding of levers to drive program growth and manage expense. You will have experience or capability to design, develop and deliver end-to-end programs, products, and initiatives to maximize user adoption, business value, and effect realization. Experience in retail, consumer products or services, e-commerce, marketing, merchandising is preferred with a strong customer orientation and strong negotiation skills. A Bachelor’s Degree in Marketing, Direct Marketing or business-related field preferred along with experience working with gift cards, loyalty programs, and/or card production.

**A range of benefits to help you to Grow, Belong and Thrive**
- Challenging roles and meaningful work to help you grow your career
- A leading approach to flexible working.
- Access to a range of best in class wellness initiatives.
- Celebrate you with an extra day of leave for your birthday.
- Generous and flexible parental leave - accrue full time super until your child turns five.
- A competitive package including performance incentives
- 25% fuel discount
- We pay your permanent and total disability and death cover insurance.

**About Us**:
At Viva Energy, our purpose is helping people reach their destination. We manufacture, import, blend and deliver energy products through our extensive supply chain network. We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia’s fuel through our network of around 1345 service stations and through our commercial partnerships with some of Australia’s biggest companies.
It’s an exciting time to join Viva Energy, as we play our role in providing safe and reliable fuel supply today while preparing for the lower carbon energ

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