Service Development Officer

5 months ago

Parramatta, Australia icare NSW Full time

**Sydney, Paramatta or Newcastle**

Develop, monitor and review service delivery to people with severe injuries/illness to assist them to achieve optimal outcomes and maximum participation in the community.
- Undertake project work and independently manage smaller scale projects to deliver project outcomes in accordance with team objectives.
- 12 Month Fixed Term Contract, Fulltime position, Sydney CBD location
- Hybrid Working environment role with salary from $101K + super

**About the Role**

Engage in service development projects and activities, management of contracts and stakeholder relationships.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
- icare day - access to an extra day’s leave

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Service Development Officer** you will:

- Work as part of team to facilitate, progress and implement key projects.
- Build and maintain collaborative relationships with staff, stakeholders and service providers to enhance service outcomes for participants and service development activities.
- Develop and review communications, including; information sheets, web content, and newsletters. Manage incoming & out-going communications for panels of approved providers.
- Assist with the development and implementation of procedures, specialist knowledge, guidelines, policies and service standards for the delivery of services, including care programs to ensure the appropriate provision of services to participants in a cost effective manner.
- Monitor provider performance through contract management and developing and monitoring performance expectations to ensure quality services to participants and for key projects.

**Skills & Experience**
- Knowledge and in-depth understanding of long-term injuries and their management
- Experience working on projects in health, insurance or disability sector
- Experience in working with external providers to enable service delivery for participants
- Flexibility for occasional intrastate and interstate travel and attendance at meetings and conferences, training and development events on evenings and weekends.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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