Mortgage Service Officer

8 months ago

Parramatta, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

We have an opportunity for a Mortgage Service Officer to join us in covering the end-to-end service delivery and efficient and accurate processing of Account Opening and maintenance across the Mortgage Business service. This includes Origination (Post-Credit Approval), Servicing and Closing of Mortgage Loans Mitigant Perfection, Maintenance and Release for Mortgage Loans. Settlements and Funding for RBWM lending are a joint operation of internal staff in GSC's (Hydrabad and Manila onshore staff and external agents - FMS and PEXA online). Additionally, this role works in partnership with the RBWM business and the GSC Operating Centers in analyzing and highlighting errors and gaps in process or staff knowledge and recommending remedial action. This could result in streamlining of processes, updating the documentation of procedures, or identifying training gaps.

**Responsibilities**:

- Responding to queries escalated from the business and staff and address them within a timely and professional manner
- Providing tactical solutions for implementation of remediation improvements
- Building Business partnership model. Understand the business needs and provide best solutions available in current system design
- Working closely with third part FMS to coordinate daily settlements
- Evaluating the complexity of individual files and estimating time required for completion
Requirements

**Requirements**:

- Sound experience of mortgage and security documentation requirements
- Sound knowledge of regulatory environment, including knowledge of and adherence to CCR and HSBC policies as per the Credit Guideline Manual (CGM), strong knowledge of the UCCC, Privacy Act and the Code of Banking practice (CoBP)
- Strong knowledge of the relevant Land Title Office regulations and policies in each state and territory
- Experience in Stamp Duty regulations and policies in each state and territory to provide a back office fulfillment area for the completion of customer related maintenance

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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