Supervisor Airport Services
2 months ago
Job Purpose: - Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to mitigate disruption to customers. - Ensure that all post flight activity is completed correctly, including flight and related ticketing reporting, in order to protect Company revenue and to facilitate the handling of customers and dead load at en-route stations and destinations. - Support, and if necessary undertake, the processing of all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. - Conduct staff performance reviews (i.e. setting staff’s objectives and development plan) and support the PM process by ensuring feedback is provided to staff within stipulated time limits. - Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates Customer’s expectations are met or exceeded. - Control expenditure on general consumables, stock, lounge items & etc. - Investigate and respond to queries and complaints in an efficient and timely manner in order to restore customer confidence. - Ensure the expeditious and accurate completion of all reports & statistical data including Customer trends, meal wastage and recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control. - Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty. - Ensure all agents working for, or on behalf of EK are well motivated, groomed, given coaching/guidance support and that they are able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. Also provide required feedback into the agents PM process. - In conjunction with the catering supplier conduct menu presentations and audits, including Lounge operation. - Supervisor will be responsible for projects and championing areas of the operation e.g. check-in, boarding, connections, arrivals, lounge, CDS etc. and will need to work with all stakeholders and service partners to ensure service delivery to Emirates standards, and will be involved in reviewing the product and services as required to further enhance these. - Conduct regular self-audits to ensure Emirates specified standards on products, services, policies and procedures are followed consistently. Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance. - When required undertake and support operational duties across all areas of the operation, and related admin duties. - Carry out various administration duties in support of the stations operation or as directed from time to time by the Airport Services Manager or senior station official on duty. Including invoice verification, liaison with suppliers, inspections and audits as well as duties supporting the operation of the Emirates Lounge including assisting with supplier agreements and upkeep of the facility. - Play a key role in emergency response planning, exercising, and if ever activated, coordinate and work with appropriate stakeholders to react to an incident.
Qualifications & Experience: - Significant Airline Industry or Airport Ground Handling experience, with part of this experience in a senior position and with proven ability to lead a team - Experience within a Premium Lounge environment, hospitality or F&B industry would also be an advantage. - Must have completed relevant and recognised professional training courses in Passenger Services and Ground Operations - A working knowledge of airline reservations/fares and ticketing and Departure Control System (DCS) - Knowledge of Baggage Tracing and Claims Handling - Ramp handling and aircraft servicing knowledge is advantageous - Must have advanced skills in customer service delivery, good interpersonal and effective cross-cultural communication skills - Experienced with use of Microsoft Word/Excel and Outlook E-Mail advantageous - High school level of education or equivalent Additional Requirements - This position is required to work a rotating shift roster, which includes weekends, public holidays and early morning/night (including overnight) shifts. Shifts are both operational, and within the Emirates Lounge. - Only applicants with the legal right to work and live in Australia unrestricted will be considered.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
-
Brisbane, Australia Brisbane Airport Hotels Group Full timeCurrently recruiting a full-time **Food & Beverage Supervisor.** **This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands.** **About Us** **The Brisbane Airport Hotels Group** encompasses the Pullman, Novotel and ibis...
-
Food & Beverage Supervisor - Brisbane Airport
2 weeks ago
Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full timeCurrently recruiting a full-time Food & Beverage Supervisor.This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands.About UsThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport...
-
Housekeeping Attendant
4 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...
-
Conference Attendant
1 week ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Food & Beverage Supervisor –
2 weeks ago
Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full timeFood & Beverage Supervisor Position at Brisbane Airport Hotels GroupJoin us for a full-time role as a Food & Beverage Supervisor and be part of a great team and fantastic career growth opportunities.Get to know us:The Brisbane Airport Hotels Group includes the well-known Pullman, Novotel, and ibis Brisbane Airport Hotels, along with the Brisbane Airport...
-
Conference Centre Supervisor
1 week ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Guest Service Agent
4 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...
-
Housekeeping Attendant
2 months ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and event space to be developed in...
-
Housekeeping Attendant
4 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and event space to be developed in...
-
Food & Beverage Supervisor - Pullman Brisbane
4 weeks ago
Brisbane, Australia Pullman Brisbane Airport Full timeCompany Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totalling 1800m2. Located at the Brisbane Airport Domestic Terminal, it...
-
Hospitality Supervisor
4 weeks ago
Brisbane, Australia Airport Retail Group Australia Full timeReliable transport a MUST. Shifts finish at midnight. The Coffee Club Brisbane International Airport - Night Supervisor About us: Airport Retail Group Australia is an established airport company with a warm, welcoming family team. We are looking for new fresh faces to grow our business that share our mission and vision to be the leader in airport dining....
-
Food and Beverage Supervisor
2 weeks ago
Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Public Area Attendant
3 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Guest Service Agent
2 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event space to be developed...
-
Guest Service Agent
2 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event space to be developed...
-
Housekeeping Supervisor
4 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to...
-
Food & Beverage Supervisor - Pullman Brisbane
2 weeks ago
Brisbane, Queensland, Australia Pullman Brisbane Airport Full timeCompany DescriptionThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totalling 1800m2. Located at the Brisbane Airport Domestic Terminal, it is...
-
Guest Service Agent
7 days ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeThe Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event space to be developed...
-
Food & Beverage Supervisor - Novotel Brisbane
3 weeks ago
Brisbane, Australia Brisbane Airport Hotels Group Full timeNovotel Brisbane Airport are currently recruiting a full-time **Food & Beverage Supervisor.** **This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands.** **About Us** **The Brisbane Airport Hotels Group** encompasses...
-
Hospitality Supervisor
2 weeks ago
Brisbane, Queensland, Australia Airport Retail Group Australia Full timeReliable transport a MUST. Shifts finish at midnight.The Coffee Club Brisbane International Airport - Night SupervisorAbout us:Airport Retail Group Australia is an established airport company with a warm, welcoming family team. We are looking for new fresh faces to grow our business that share our mission and vision to be the leader in airport dining. We...
