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Technical Leader
3 months ago
**Provide people and technical leadership to the Injury Liability Claims team**:
- **Develop a culture of high performance, accountability and customer obsession**:
- **Brisbane or Sydney location**
You will draw on your strong technical skills to enable you to lead a team of Claims Officers managing injury liability claims.
You will also evaluate claims data and lead strategic projects utilising technical background to enhance team performance as well as financial and customer outcomes.
**What you’ll do**
- Manage operational rhythm of team and day to day workflow and productivity
- Provide clear communication of strategic and financial goals and drive high performance culture through technical competency
- Maintain a strong focus on productivity and efficiency through data insights
- Provide oversight of technical claims decisions and work collaboratively with others to uplift technical capability
- Oversee technical claims decisions and manages timely reserving practice within team
- Lead team to drive favourable claim results through technical expertise
- Drive strength in capability and technical skill of individuals through coaching and support with tailored professional development
- Manage expectations and instil stakeholder confidence through capability and sound claims decisions
**What you’ll bring**
- Extensive work experience in Injury Liability Claims
- Demonstrated leadership and strong technical background
- Strong critical thinking with the ability to analyse situations accurately and make effective decisions
- Strong negotiation skills with a constructive and collaborative style
- Sound ability to coach and development others
- Proven stakeholder management and an ability to build effective relationships with internal and external stakeholders at all levels
Employee benefits | Suncorp Group
Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._
**Advertised**: 02 May 2024 AUS Eastern Standard Time
**Applications close**: 24 May 2024 AUS Eastern Standard Time
