Travel Sales Contact Centre

3 weeks ago

Brisbane, Australia Allianz Partners Full time

**Multiple roles for Monday 3 June start date**

**Hourly rate $31.60 per hour + super**

**Contact Centre hours from 8am to 8pm with occassional Saturday shift**

**Training provided for the first 5 weeks**

**Work in our modern, Brisbane city office**

**Close to public transport**

**Role Purpose**

As the Travel Sales consultant, you will deliver exceptional service to all customers through the effective management of inbound and outbound telephone calls. Customer Service Assistants will be required to assess the caller’s needs and determine the most appropriate course of action or referral.

Key responsibilities include:
**Customer Focus**
- Handles customer requests in an appropriate timeframe
- Knows general KPIs used to measure customer satisfaction
- Remains professional and communicates clearly with the customer

**Fostering relationships**
- Provides help to colleagues as required
- Shares information and ideas with others when asked
- Communicates appropriately and professionally
- Follows through on commitments
- Is responsive and approachable

**Case Management/Data Entry**
- Thorough and accurate logging of all call related data into CRM computer system and creation of incidents in real time
- Complete task note activity and incident data entry during each call to ensure reporting of cases is accurate and provides the business with required information on incidents per client
- Provide effective follow through and end to end case management to ensure the customer’s enquiry is resolved effectively and in a timely manner. Where necessary, handover of cases to relevant specialists to complete - including Network and Implementations and Assistance Leadership team, as per operational guidelines
- Consult with Assistance leadership team and delegated senior staff where appropriate to ensure accurate handling of cases
- Provide regular feedback to Assistance Leadership team regarding call trends, issues or ideas

**As the successful Travel Sales Consultant, you will be able to show**:
**Education/Qualification**
- Completion of Year 12 secondary education
- Related industry certification (Certificate III/IV Telecommunications)
- Commitment to personal development and ongoing learning

**Software Skills**
- Basic to Intermediate computer literacy in Microsoft Outlook, Word, Excel with demonstrated ability to touch type

**Skills**:

- Ability to problem solve and utilising lateral thinking
- Displays analytical skills when handling cases to effectively determine an appropriate outcome
- Ability to self-manage performance against business requirements

**Communication**
- Excellent interpersonal and communication skills to effectively manage all cases received over the telephone
- Display an awareness & understanding of cross cultural differences
- Demonstrates a calm and professional demeanour when placed in stressful situations

**Initiative and motivation**
- Excellent interpersonal and communication skills to effectively manage all cases received over the telephone
- Display an awareness & understanding of cross cultural differences
- Demonstrates a calm and professional demeanour when placed in stressful situations

**Risk and Compliance**
- Adhere to the risk management and compliance obligations relevant to each position and comply with policies, processes and training requirements.
- Report and escalate risk and compliance related concerns, issues and failures to management.

46569 | Customer Services & Claims | Entry Level | custPositionClusterCSB | Allianz Partners | Full-Time | Permanent


**Job Level**:

- Entry Level

**Location**:

- Brisbane, QLD, AU, 4000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP Australia Pty Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 46569

**Position Cluster**:

  • Travel Sales Contact Centre

    1 week ago

    Brisbane, Australia AWP Australia Pty Ltd Full time

    Multiple roles for Monday 10 June start date Hourly rate $31.60 per hour + super Contact Centre hours from 8am to 8pm with occassional Saturday shift Training provided for the first 5 weeks Work in our modern, Brisbane city office Close to public transport Role Purpose As the Travel Sales consultant, you will deliver exceptional service to all...

  • Sales Travel Consultant

    1 month ago

    Brisbane, Australia Flight Centre Full time

    **JOB NO**: 520045 **BRAND**: FLIGHT CENTRE **WORK TYPE**: FULL TIME **LOCATION**: QUEENSLAND **CATEGORIES**: LEISURE TRAVEL & RETAIL Do you possess an irreverent spirit that craves adventure and a passport that's begging for stamps? Flight Centre, the premier destination for wanderlust enthusiasts, is seeking Travel Consultants to join our team. As a...

  • National Enrolment

    4 weeks ago

    Brisbane, Australia Flight Centre Travel Academy Full time

    **Job no**: 518172 **Brand**: Flight Centre Travel Academy **Work type**: Full time, Hybrid **Location**: Queensland **Categories**: Leisure Travel & Retail **Job Purpose**: **What you will be doing**: - Course Enrolments_ - Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course...

  • Travel Academy Marketing Executive

    4 weeks ago

    Brisbane, Australia Flight Centre Travel Academy Full time

    **Job no**: 518111 **Brand**: Flight Centre Travel Academy **Work type**: Full time, Hybrid **Location**: Queensland **Categories**: Marketing, Web, Creative & UX **About the Opportunity** You’ll be working closely with our Head of Marketing to execute the strategic marketing plan to increase the awareness and profile of Flight Centre Travel Academy....

  • Cruiseabout Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Absolutely love setting sail on the seas?Have a knack for making travel dreams come true, especially when it comes to cruise adventures?Ready to dive into the excitement of launching the very first CruiseAbout Store in Australia? Let's turn your passion for cruise holidays into an unforgettable journey with us Join the cruise revolution and let's make...

  • Contact Centre Consultant

    2 days ago

    Brisbane, Australia Stockland Full time

    First point of contact, handling customer enquiries Permanent, full-time | Melbourne based with flexible working option Join an organisation committed to creating spaces where communities thrive   We have an opportunity for an experienced and friendly Customer Service professional to join our Contact Centre team supporting our Stockland Halcyon...

  • Contact Centre Consultant

    1 month ago

    Brisbane, Australia Queensland Country Bank Full time

    **The Role** We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Townsville or Brisbane Contact Centre. This is a full time position based on a 38 hour week. At Queensland Country Bank, our Members matter most and our frontline teams are crucial in ensuring we provide the best possible experience. As a Contact Centre...

  • 10 X Travel Sales

    16 hours ago

    Brisbane, Australia MAYDAY Full time

    Join a global insurer putting customers first, and manage inbound queries. - Process Sales, Provide Policy Advice and Process payments! - Collaborative work environment, plus thorough training on-site. **10 x Sales & Service Consultants - Brisbane** MAYDAY is looking to hire 10 Travel Insurance Sales and Service Consultants who will join our dynamic global...

  • Contact Centre Consultant

    2 days ago

    Brisbane, Australia Stockland Full time

    First point of contact, handling customer enquiries Permanent, full-time | Melbourne based with flexible working option Join an organisation committed to creating spaces where communities thrive  We have an opportunity for an experienced and friendly Customer Service professional to join our Contact Centre team supporting our Stockland Halcyon...

  • Travel Sales Agent

    1 month ago

    Brisbane, Australia Travello Full time

    **Travel Sales Agent Brisbane** We’re currently amidst an exciting growth phase, so we’re looking for talented and driven professionals to join us for the ride. The successful applicant will be based in a Global leading youth hostel that Travello has recently partnered with. WHO ARE WE LOOKING FOR? We’re seeking the ultimate Travel Sales Agent who...

  • Customer Service

    1 month ago

    Brisbane, Australia G Adventures Full time

    About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local...

  • Cruiseabout Travel Consultant

    1 month ago

    Brisbane, Australia Cruiseabout Full time

    **Job no**: 521172 **Brand**: Cruiseabout **Work type**: Full time **Location**: Queensland **Categories**: Leisure Travel & Retail - Absolutely love setting sail on the seas? - Have a knack for making travel dreams come true, especially when it comes to cruise adventures? - Ready to dive into the excitement of launching the very first CruiseAbout Stores...

  • Travel Manager

    4 weeks ago

    Brisbane, Australia Corporate Traveller Full time

    **Job no**: 520998 **Brand**: Corporate Traveller **Work type**: Full time, Hybrid **Location**: Queensland **Categories**: Corporate & Group Travel **Corporate Traveller** is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group, Corporate Traveller is one of...

  • Sales Manager

    4 weeks ago

    Brisbane, Australia The Travel Corporation AU Full time

    The Travel Corporation is a leading travel company comprising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Busabout, Adventure World, Uniworld Cruising, Insight Vacations and Luxury Gold. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually...

  • Operations Manager

    1 month ago

    Brisbane, Australia Transport and Main Roads Full time

    **Some of your responsibilities will include**: - Provide professional operational leadership, coaching, guidance and management of the Customer Contact Centre to support the cost-effective delivery of TMR products and services. Ensure that appropriate development and skills programs are in place for staff to achieve agreed performance management and service...

  • Travel Consultant

    1 month ago

    Brisbane, Australia Travel Trade Recruitment Full time

    Lucrative Commission Structure and Super Brisbane, Queensland - Cruise - Permanent 5390FK Favourite We are looking for experienced Cruise Travel Consultants, who are looking for a fully remote role with uncapped commission. **What you will be doing**: - Selling, selling, and selling cruises and cruise products - Creating Bucket List fly-cruise packages...

  • Accounts Receivable Officer

    1 month ago

    Brisbane, Australia Flight Centre Travel Group Full time

    **Job no**: 516080 **Brand**: Flight Centre Travel Group **Work type**: Fixed Term Contract **Location**: Queensland **Categories**: Finance & Strategy Would you like to grow with a global organisation, located in Southbank, Brisbane's premier lifestyle and cultural precinct? Are you self motivated, excited by travel and looking for a challenge? If so,...

  • Ground Control Concierge

    1 month ago

    Brisbane, Australia Flight Centre Travel Group Full time

    **JOB NO**: 519521 **BRAND**: FLIGHT CENTRE TRAVEL GROUP **WORK TYPE**: PART TIME, TEMPORARY **LOCATION**: QUEENSLAND **CATEGORIES**: OPERATIONS & PROFESSIONAL SERVICES **About the Opportunity** As the Ground Control Concierge and Mailroom Administrator you will ensure the smooth and efficient operation of the front desk and mailroom at Flight...

  • Flight Centre Team Leader

    2 days ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Are you prepared to propel your career to new heights? We're actively seeking an outstanding individual to take the reins as Team Leader at our highly successful Victoria Point store.Why Victoria Point?Become a part of our exceptional store with an exceptional team. It's more than a workplace—it's a vibrant centre of boundless opportunities and dreams...

  • Accounts Payable Specialist

    4 weeks ago

    Brisbane, Australia Flight Centre Travel Group Full time

    **JOB NO**: 519241 **BRAND**: FLIGHT CENTRE TRAVEL GROUP **WORK TYPE**: FULL TIME, HYBRID **LOCATION**: QUEENSLAND **CATEGORIES**: FINANCE & STRATEGY **About the Opportunity** This role is responsible for the management of supplier payments, employee expense reimbursements, and end of day payment system reconciliation and payment file processing. This...