Customer Service

4 weeks ago


Brisbane, Australia G Adventures Full time

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia) will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis. The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing


People:

Ongoing people development

Team performance management and reporting

Provide direction to regional management team

Conduct Team meetings

Drive Company culture and values

Maintain an engaged and motivated sales team

Recruitment - Review Application Assessments and Recommendations

Performance Management of under - performing staff as required.

Team coaching, support, annual performance reviews

Sales Leadership

Ensure monthly sales targets are achieved.

Ensure team and individual KPI’s are consistently met.

Management of team incentive program

Management of Rewards Program

Training Recommendations and Updates 

Operations  

Workday Management

Scheduling 

Team Incentives Management 

Team Engagement 

Future planning

Requirements

5+ years of sales and people management experience

5+ years Contact Centre experience

Proven experience driving sales results, ensuring targets are met

Superior communication, decision making and multi-tasking skills

Customer Obsessed with a “Lead With Service” approach

Extensive Travel Sales Experience

Performance Management Skills

Positive and innovative attitude with the ability to thrive in a constantly changing industry and environment

Understanding of and identification with G Adventures Core Values.

What do we offer you?

Competitive salary commensurate with the role

Competitive benefits package 

Birthday day off

Vacation time for you to recharge

Enhanced Parental Leave

Learning and growth opportunities

Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.


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