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National Enrolment

2 months ago

Brisbane, Australia Flight Centre Travel Academy Full time

**Job no**: 518172

**Brand**: Flight Centre Travel Academy

**Work type**: Full time, Hybrid

**Location**: Queensland

**Categories**: Leisure Travel & Retail

**Job Purpose**:
**What you will be doing**:

- Course Enrolments_
- Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course enrolments
- Follow enrolment processes to determine student suitability to entry requirements
- Complete enrolment administration ensuring students are set up correctly for their course
- Facilitation of Travel Academy information sessions
- Facilitate the administrative tasks required of the University’s admission procedures
- Student Engagement_
- Support facilitators using structured communication with students around assessment progression and completion
- Ensure quality student experience and handover to facilitators and internal recruitment team
- Provide information regarding course options and job outcomes
- Business Focus_
- Awareness of budgets and key business drivers
- Understanding and belief in the business plan
- Relationship building with all internal Flight Centre Travel Group staff to promote FCTA brand

**You will need**:

- Essential_
- Minimum 1-2 years of proven sales/customer service success, working to targets/KPIs
- Inbound/outbound call centre experience
- Proficient in Excel/CRM systems experience
- Excellent communication skills, both written and verbal
- Customer focus
- Attention to detail with ability to multi-task
- Added Advantage_
- Understanding of Vocational Education and Training (VET) and/or Higher Education/University sector
- Travel and tourism industry experience
- HubSpot CRM experience
- Former Travel Academy student
- Tertiary qualifications

**About the Benefits**
- Work with Australia’s largest travel retailer
- On target earnings of $60-80 k p.a.
- Global career opportunities in a network of brands in more than 20 countries
- We embrace a hybrid workplace, with work from home and office options available
- Travel discounts on flights, hotels and insurance for you, your family and friends
- Thrive in a diverse and inclusive environment
- Ongoing training and personal development
- Discounted financial and health services
- Access to our internal 24/7 gym

LI-CM1#FCTA#LI-Hybrid
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

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