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Team Lead

2 months ago

Canberra, Australia NEC Australia Full time

**Leadership Role**:

- **Large on-going project**:

- **Permanent Fulltime Position**:

- **NV1 Mandatory**

NEC is looking for a Team Lead to lead the Midrange team based in Canberra. We are looking for someone who enjoys managing a team of technical engineers in a complex environment.

**About the opportunity**:
To provide professional support and leadership for the Midrange Team. To provide detailed technical guidance to operational teams for problems, critical Wintel and Hypervisor environmental issues.
- Manage and handle escalation for major incidents to the Midrange Team Lead and/or Major Incident Management team (SRMs)
- Support the Incident and Event Management structure
- Identify and escalate any identified need for improvement to the Midrange Lead
- Participate as requested in process forums
- Facilitate engagement and leadership of the team when supporting NEC’s project services operations at the level
- Develop and set Key performance indicators for the Midrange team
- Participate in performance management when required
- Develop and maintain the on call roster for the all of the midrange support team’s
- Facilitate escalations where required 24*7 to ensure appropriate operational requirements are meet by the support teams
- Act as the senior escalation point for all issues
- Work closely with customer to ensure contracted Services are delivered effectively
- Position relationship with the customer to ensure future opportunities are maximised through a solid trusting work relationship

**To be successful, you will need to hold minimum NV1 level security clearance.**

**Benefits**

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

**We have a workforce that is diverse in age, culture, life experience and ability. NEC is an inclusive employer and encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

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