Team Lead

1 week ago

Canberra, ACT, Australia Unisys Full time

We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.


Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings:Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

We have a great opportunity for you to stretch your existing leadership skills in our Field Enterprise Servies (FES) organisation.

You will be acting as 2IC to the Manager, and have scope to be managing people, working with our service levels and quality process improvements projects.

Your client is a large Federal Government Department, with whom we have a managed service agreement.

We have a stable FES team and you will be Partnering and supporting your peer associates.

Assisting the Manager with the following leadership activities;

  • Developing and coaching associates to meet business targets, and grow their professional skills.
  • Managing and maintaining the knowledge base within the FES team.
  • Managing and maintaining knowledge for the FES team.
  • Client escalations when any issues arise that need addressing within the FES team.
  • Coordination of the FES team.
  • Project work where necessary.
  • Development and continuous improvement of processes and procedures to achieve an effective and quality service.
Identifying and recommending service improvements

Ensuring training of all FES resources is current and at the required level to support client

Ensuring team SLA's are met.

Creation and management of Field Services Knowledge Articles.

Striving for high levels of client satisfaction for products/solutions supported.


Working towards your career development objectives within the function, or in other roles in the organisation, as Unisys supports career growth.

You will be working on client site.

LI-KP1

You will be successful in this role if you have:

  • It is mandatory that you are an Australian citizen, to enable you to work with our Federal Government customer.
  • Preferred that you currently hold NV level Security Clearance. Baseline Security Clearance will be considered.
  • Experience working within the Information Technology industry and a field engineering services organisation is preferred.
  • Experience working with large customer technology and service environments.
  • Experience in delivery of IT support services with specified KPI's.
  • Knowledge of Unisys business is preferred.
Leadership and Personal Skills

  • Some exposure to team leading is preferred.
  • Enthusiastic, motivated person capable of inspiring others to meet their potential.
  • Comfortable working with virtual teams.
  • Able to multitask, and coach others in developing this capability.
  • Display problem solving abilities with an analytical mindset.
  • Planning and organisational skills.
  • Effective verbal and written communications skills.
  • Thrive working and leading in a diverse workplace.
  • Have curiosity and a continuous learning mindset.
Technical Skills

  • Understanding of hardware and software support services
  • Knowledge of Customer Service Ticketing systems e.g. ServiceNow or other.
  • Ability to manage a team to standardised processes and continual improvement.

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Hudson Australia Full time

    Due to the nature of the role applicants are required to be Australian Citizens in order to apply.The Team Lead will be responsible for leading a team of asset officers managing all aspects of the asset and configuration management life cycle. It will work closely with the Agency to develop, configure, maintain, support and optimize the Asset and...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia NEC Australia Full time

    Leadership Role:- Large on-going project:- Permanent Fulltime Position:- NV1 MandatoryNEC is looking for a Team Lead to lead the Midrange team based in Canberra. We are looking for someone who enjoys managing a team of technical engineers in a complex environment.About the opportunity:To provide professional support and leadership for the Midrange Team. To...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Hudson Australia Full time

    Due to the nature of the role applicants need to be at minimum an Australian Citizen to apply.The Agency requires the services of an ICT Team Lead to support the agency's Salesforce platform. As an ICT Team Lead, you will be responsible for leading a team of support specialists and managing day-to-day operations of the Salesforce system and the release...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionOur name isn't the only thing that's unique about Leidos Australia. We're a complex systems integration company building world-class solutions across government and defence that ensure peace of mind for the entire nation. Supported by global backing from our US network, we're trusted by our customers to deliver the most innovative answers...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Team Lead - PACE Support in Canberra and Melbourne.We are looking for the following Skills/Experience:Experience of at least 3-5 years in managing IT support operations, including managing teams. Experience working with crossfunctional teams and managing stakeholder relationships, demonstrating excellent...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Abilities Unlimited Australia Full time

    As the Team Lead for the WaterAbilities program, your role is central to ensuring the smooth and successful operation of sessions, welcoming and supporting all children and their families. From setting up venues to supervising instructors and engaging with participants and their families, you create a warm, inclusive, and safe environment. You oversee all...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Nec Full time

    Full time Add expected salary to your profile for insights In this role, you will provide technical leadership to the Unix Midrange team.You will develop, coach, and empower team members to provide our client with a high level of customer service and satisfaction.The successful individual will also proactively engage with peers to resolve barriers to...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia NEC Full time

    In this role, you will provide technical leadership to the Unix Midrange team. You will develop, coach, and empower team members to provide our client with a high level of customer service and satisfaction. The successful individual will also proactively engage with peers to resolve barriers to operational excellence and recommend and implement solutions to...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionAt Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our 2000 team members, work together to solve Australia's toughest challenges in government, defence, intelligence and border protection....

  • Technical Team Leads and IT Delivery Leads

    1 week ago

    Canberra, ACT, Australia Australian Bureau of Statistics Full time

    Technical Team Leads and IT Delivery Leads (EL1), Technology and Security Divisionlocations: Canberra, Sydney, Melbourne, Brisbane, Adelaide, Perth or Hobartpermanent full-time roles, flexible working arrangementsThe Australian Bureau of Statistics (ABS) is seeking to fill several Technical Team Leader (EL 1) and IT Delivery Leads (EL 1) roles within...

  • Compliance Team Lead

    1 week ago

    Canberra, ACT, Australia Australian Government Department of Defence Full time

    The Role The Australian Geospatial-Intelligence Organisation (AGO) is the lead agency for geospatial data, information, and intelligence, also known as Geospatial Intelligence (GEOINT) for Defence and government. The AGO works across diverse intelligence issues and matters of national significance, enabling military operations, delivering Defence...

  • Team Lead

    1 week ago

    Canberra, ACT, Australia Talent International Full time

    Job Details:LocationCanberraSalaryNegotiableJob TypeContractRefBBBH99390_ ContactYvonne YangPostedabout 4 hours ago- Australian Citizenship is a requirement for this role: Canberra located with hybrid work arrangement available***About the role Manage a team of support specialists, providing coaching and support to ensure highquality service delivery. Manage...

  • Governance Reporting Team Lead

    1 week ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/MF0058Title: Governance Reporting Team Lead Federal GovernmentCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 12 Months + 12 MontDescription:Newly created position with a leading Federal Government Department Work on an Invigorating Program of work Rewarding rates $$$One of Australia's leading Federal Government...

  • Ict Support Team Lead

    1 week ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/JA0726Title: ICT Support Team Lead Salesforce Federal GovernmentCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 12 Months + EXTDescription:- Critical Federal Government Department with essential projects:Initial 12 Month Contract + a 12 month extension option:- Exciting Opportunity to lead a team of ICT support...

  • Technical Team Lead

    1 week ago

    Canberra, ACT, Australia Green Light Full time

    Based in Symonston, ACT Permanent full time Hybrid work Australian Citizen with NV1 Security ClearanceGreen Light isseeking a highly skilled Technical Lead and System engineer with the ability to work in a demanding environment with an enthusiastic sense of customer support, you will need to communicate and coordinate with clients as well as other technology...

  • Team Lead, Cloud Services Team

    1 week ago

    Canberra, ACT, Australia Comcare Full time

    Overview of the team and roleComcare's Technology and Information Management Team facilitates the development and implementation of organisational ICT equipment, services, and related policies to support the delivery of business outcomes.The role is accountable for managing the delivery of the right cloud and hosting services through the design, planning,...

  • Team Lead – Asset and Configuration

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:16 Jan 2023, 9:00AMface2face reference:578800Location:Canberra ACTHours:full-timeContract length:12 month + 1x 12 month extension - pending approvalEntry requirements:Australian CitizenshipPay range:$ $85.00 p/h ex superAbout the role:The Agency is seeking a highly skilled and experienced Team Leader for its Asset and Configuration management...

  • Team Lead – Asset and Configuration

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    face2face reference:577590Location:Canberra, ACTHours:Full timeContract length:12 Months + 1x 12months possible extensionEntry requirements:Australian Citizenship + undertake pre-entry clearancePay range:Hourly Rates: $ p/h inc superAbout the role:The Agency Desktop Services Directorate is a key function of the ICT Services Branch delivering both Desktop...

  • Mulesoft Integration Team Lead

    1 week ago

    Canberra, ACT, Australia Infinite Talent Group Pty Ltd Full time

    The client seeks a MuleSoft Integration Team Lead to join & lead the Integration team within the Scheme Digital Platforms branch. The team is responsible for ensuring client's ICT development program, as shaped by the client's strategic plan, provides access to data and functions from various sources in a seamless and reliable manner.Duties: Lead a team of...

  • Accounts Payable Team Lead

    1 week ago

    Canberra, ACT, Australia Cdc Data Centres Full time

    About us:Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute...