Housekeeping Manager

1 month ago

Katoomba, Australia ICC Group Full time

The Housekeeping Manager position is responsible for all Day-to-Day operations of the Housekeeping Department for both the Mountain Heritage and Falls Mountain Retreat. This position works closely with all departments to ensure a high level of guest expectations are exceeded.

**About you**
**Policies and Procedures** -Working with the General Manager, the Housekeeping Manager creates and implements all policies and procedures relating to the housekeeping department for both properties.

**Staff Training**:

- As set out in the policies and procedures, the Housekeeping Manager in conjunction with the housekeeping leadership team will conduct ongoing staff training with all housekeeping team members.

**Performance reviews**- Working with the General Manager, the Housekeeping Manager will conduct regular and documented performance reviews of all housekeeping team members.

**Grooming**-The Housekeeping Manager will ensure all housekeeping team members meet the set standards for grooming on a consistent basis.

**Departments-**The Housekeeping Manager will work closely with all departments to ensure all areas across both properties consistently meet the standards as set in the housekeeping policies and procedures.

**Allocation of daily tasks **- The Housekeeping Manager will allocate all daily tasks required to be completed by the housekeeping team and monitor the completion of each as set by the policies and procedures and assist the team when required.

**Guests
- **The Housekeeping Manager is to ensure all daily tasks are completed at the high standard required to meet guest expectations. Report to the management team all complaints from guests

**Stock-**The Housekeeping Manager will monitor all stock and linen levels and submit orders when required.

**Maintenance** - Report to Maintenance team and ensure all day-to-day maintenance requests are addressed and completed to a minimum standard.

**Administration**:
**Employee benefits**
- Flexible rostered days - Monday to Sunday
- On site parking
- Ongoing training
- Employee benefits program including discounted hotel stays across our group
- Health and wellbeing benefit payment

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