Hotel Receptionist

3 weeks ago

Katoomba, Australia Club Central Hurstville & Menai Full time

The Mountain Heritage Hotel & Falls Mountain Retreat is located in the majestic setting of Katoomba in the Blue Mountains. It offers premier boutique style accommodation, with a scenic view across the Jamison Valley. The hotel now forms part of the ICC Group with expansive hospitality offerings.

We are looking for a professional, vibrant and friendly person to join our Hotel Reception team.

**Key responsibilities include...**
- Conducting check in’s/Outs and creating great first impressions
- Managing enquiries and taking reservations
- Providing a positive and memorable experience & customer service to all guests
- General housekeeping duties as required
- Passionate and consistent, with excellent attention to detail

**To be successful in this role, you will have...**
- Previous experience in hotel front desk or housekeeping but not essential
- Must be a people person
- You have the ability to work independently
- Must be immaculately groomed
- A willingness to go above and beyond for all of our guests
- The ability to show initiative and to be self-motivated
- A friendly and outgoing personality
- Ability to work under pressure
- Flexibility to work on a 7-day rotating roster including days, nights, weekends, and public holidays.

**About You...**

You will have a friendly and enthusiastic attitude, with the ability to have positive involvement and interaction with both guests and the overall Hotel team.

MUST be available Monday to Sunday on a rotating and flexible roster with full working rights in Australia.

**Employee benefits**
- Flexible rostered days - Monday to Sunday
- Duty meals provided
- On site parking
- Ongoing training
- Employee benefits program including discounted hotel stays across our group,
- Health and wellbeing benefit payment

**The Pay**
- As per the Hospitality Industry General Award 2020

**Company Advocacy**:

- Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness and Integrity.
- Advocate Above 8 in all dealings with guests and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.

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