Reception/housekeeper Casual

2 weeks ago

Katoomba, Australia YHA Australia Full time

Hospitality award rate + penalty rates
- Training and development opportunties
- Discounts on accommodation, travel & tours

**About the role**:
**YHA Blue Mountains **is currently seeking a **Receptionist/Housekeeper **to join the team on a** casual basis**. We're looking for someone who is able to support the property with front desk and housekeeping. The front desk/housekeeping team is responsible for ensuring guests are taken care of and the property remains sparkling clean and continues to meet the excellent standards required of YHA properties.

**Day-to-day duties include**:
**Front desk**: Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere, answering guest queries and providing helpful local knowledge and recommendations, checking in and out guests and providing them with information that will assist in an enjoyable stay, resolving any guest concerns or disputes and escalating to relevant management when appropriate.

**Housekeeping**:duties include; refreshing communal spaces, bathrooms and accommodation rooms, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean.

What are we looking for?

**What are we looking for?**
- Previous experience in front desk reception, customer service and commercial cleaning in an accommodation setting.
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays
- Excellent communication skills verbal and written
- Full Australian working rights with no restrictions

**What’s in it for you?**
- Access to our Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**
At** YHA, **you can expect to be treated with dignity and respect.** **We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_We encourage Aboriginal and Torres Strait Islander people to apply._

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