Customer Resolutions Agent

3 weeks ago

Melbourne, Australia AGL Energy Full time

Powering Australian Life.

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

About the Role:

- We are looking for people who care about our customers as much as we do. We have multiple Inbound Customer Service roles available with a 9th of October 2023 start date in our Docklands office.As an Inbound Customer Resolutions Agent, you will talk with customers over the phone, assessing our customers’ needs to deliver high quality interactions and solutions tailored to each individual situation.- This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments.- You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI’s.- Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction.- We have a positive work environment where people flourish, many of your managers started exactly in this role.- Further to this, you can expect:
- A competitive salary of $67,523.00 + superannuation + the opportunity to earn additional company run incentives and quarterly commissions.
- A Permanent full-time role working 37.5 hours per week
- Hybrid work arrangements including work from home after probation
- 12 weeks of paid, onsite training
- Working hours will be on a rotational basis between 8.00 am - 8.00 pm Monday to Friday and Saturday 8.00 am - 4pm
- You are:
- Resilient, empathetic and take care in every interaction with your customers and colleagues.
- Passionate about customer service and motivated to achieve the best outcome for our customers.
- A problem solver that gets a thrill out of identifying the root cause and resolving it.
- A great active listener with excellent communication skills - Both written and verbal.
- A team player that is a key contributor to your team’s overall success.
- Committed to delivering your best at all times.
- Confident in learning new technologies and systems and navigate computer systems efficiently and accurately.
- What is in it for you:
- Amazing discounts off your AGL Energy & Telecommunication accounts as well as the ability to share these with your family and friends.
- A positive work environment where we support each other
- A supportive team leader that wants you to be successful and grow
- Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress.
- Yearly awards nights to recognize talent within our centre and celebrate our success.
- Onsite and offsite engagement activities including fully catered Friends and Family days and theme days.
- Career Growth, through learning and development programs, leadership programs and through on the job learning.
- Discounts off Gym Memberships, Health Insurance, and other wellness.
- Access to onsite facilities, bike rack, change rooms and onsite café.
- You must have unlimited, full working rights in Australia to Apply.Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Call Centre

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