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Customer Service Representative

4 weeks ago

Heidelberg West, Australia HMPS Full time

**Introduction**:

- As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction
- This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment
- In this position, you will be responsible for meeting key performance indicators (KPIs) that drive customer service excellence and contribute to the overall success of our organisation
- This position offers an exciting opportunity for a talented, highly motivated and passionate customer service specialist to succeed

**Description**:
**Responsibilities**:

- Providing customers with ‘Seamless Service’
- Booking service work and rescheduling jobs as required
- Answering and actioning incoming calls, monitoring shared mailbox and responding appropriately
- Processing customer purchase orders for equipment, coordinating freight, installation and commissioning
- Assisting the wider National Customer Service Team, providing support and back up to each other and ensuring cross trained skills are maintained
- Daily, weekly, and monthly reporting of statistics as required
- Drive and support continuous improvement of the National Service Centre

**Skills and Experiences**:
**Requirements**:

- Experience handling customer inquiries, booking service calls, and issue resolution
- Strong verbal and written communication skills, with the ability to effectively convey information and build rapport with customers
- Exceptional organisational skills to manage multiple tasks, prioritise work, and meet deadlines
- Experience in meeting key performance indicators (KPIs)
- Strong interpersonal skills and the ability to build positive relationships with internal and external stakeholders
- Enthusiastic and positive approach to customer service, with a commitment to delivering exceptional experiences

Applications will be accepted until Friday, July 28th

Our company - Australia's leading machine builders

HMPS was founded in 1980 and has since grown to establish itself as a market leading engineering company specialising in end of line factory automation; supplying automation systems to food and beverage companies throughout Australia, New Zealand and around the world.

With a workforce of 100 employees and multiple sites across Australia, we pride ourselves on our ability to deliver customised and innovative solutions, with a commitment to give all our people across the HMPS Group the best opportunities.

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