Customer Service Representative

1 week ago


Heidelberg West, Victoria, Australia HMPS Full time

Introduction:

  • First point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction
  • This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fastpaced manufacturing environment
  • Responsible for providing customer service excellence and contributing to the overall success of our organisation
  • An exciting opportunity for a talented, highly motivated and passionate customer service specialist to succeed

Description:

Responsibilities:

  • Providing customers with 'Seamless Service'
  • Booking service work and rescheduling jobs as required
  • Answering and actioning incoming calls, monitoring shared mailbox and responding appropriately
  • Processing customer purchase orders for equipment, coordinating freight, installation and commissioning
  • Assisting the wider National Customer Service Team, providing support and back up to each other and ensuring cross trained skills are maintained
  • Daily, weekly, and monthly reporting of statistics as required
  • Drive and support continuous improvement of the National Service Centre

Skills and Experiences:

Requirements:

  • Experience handling customer inquiries, booking service calls, and issue resolution
  • Strong verbal and written communication skills, with the ability to effectively convey information and build rapport with customers
  • Exceptional organisational skills to manage multiple tasks, prioritise work, and meet deadlines
  • Experience in meeting key performance indicators (KPIs)
  • Strong interpersonal skills and the ability to build positive relationships with internal and external stakeholders
  • Enthusiastic and positive approach to customer service, with a commitment to delivering exceptional experiences
Applications will be accepted until Friday, August 25th

Our company - Australia's leading machine builders


HMPS was founded in 1980 and has since grown to establish itself as a market leading engineering company specialising in end of line factory automation; supplying automation systems to food and beverage companies throughout Australia, New Zealand and around the world.


With a workforce of 100 employees and multiple sites across Australia, we pride ourselves on our ability to deliver customised and innovative solutions, with a commitment to give all our people across the HMPS Group the best opportunities.



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